Being a first-time Manager

by | Jun 8, 2022 | Advice, Blog |

As a new people manager in the CSM space, do you notice the imposter syndrome kicking in and making you doubt yourself?

Do you feel that from yesterday the expectations changed and now, immediately, you need to know so much more in so many new areas?

The CSM space is not the easiest one to operate in. It’s diverse, multifaceted and requires connecting many dots within your organization and externally, with your clients and partners. It is also highly personalized – you rarely have two organizations applying the same CSM GTM strategy. From company to company you have different teams, resources, products and customer profiles therefore you need to come up with your own, unique strategy.

It’s very difficult for a new manager.

But you’re not alone. You don’t need to struggle in isolation, hiding your doubts and struggles. Reaching out for help to the right people, asking for advice and guidance is not a sign of weakness, it’s a sign of maturity and desire to learn from the best to become the best.

The Customer Success Network was created exactly with this purpose – to help CSMs and CSM leaders in their approach, and to build an inclusive, open and stimulating platform for your growth.

That’s why we also offer the CSN Mentoring Program where we connect people who are looking for answers and inspirations.

In the Program with currently 57 active mentors, you can easily find a great match – someone who will help you answer your burning questions and share their approach what can trigger new ideas and inspire you for action. You will quickly feel and see the difference that such a relationship can make in your confidence as a leader!

Why not to try?  Mentoring – Customer Success Network

Author: Barbara Januszewska

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