Featured News
The (New) Leadership Trap and how to escape it
Leadership vs Management: what is the difference and what makes a good leader? This article is very relevant for both first time leaders and seasoned professionals.
Customer Health at the user level – a beginner’s guide
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. It requires a strong understanding of one’s data.
The CSN Mentoring Program: what is it really about?
If you want to know what mentoring REALLY is about, read this article!