Success Cafe is a networking event for Customer Success professionals

#3 will include coffee, a ten minute presentation from Adam Lee – from reactive to pro-active, networking and a session on current issues.

At #2 we debated the old favourite of “What metrics do you use and how do you measure them” through a range of other subjects but focused in on how you integrate with the sales team before and after a sale/renewal/expansion.

For me the two pieces of gold were

1) The idea of making a Success plan a pre-requisite for commercial sign off of an order from Aran Stephens, this would make customer ROI so much easier and quicker

2) The idea of making products do the CS grunt work, or as Dave Jackson put it, Product-led Customer Success

We will meet at Central Working near Reading Train and Bus Station. I and Jon Harris look forward to meeting you all!

Thanks, Roland & Jon

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This event is brought to you by members of Customer Success Network.

The event is organised in collaboration with Central Working, the UK’s premier homegrown shared workspace provider, transforming the way people work and companies grow.

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