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Customer Success Management Meetup Israel
11 June, 2018 @ 6:30 pm - 8:30 pm
Setting your team up for success – CSM Hiring and Onboarding best practices
So you finally got the headcount for hiring CSMs. But what exactly are the qualities you should look for in a candidate? And how can you confidently determine whether a candidate actually has them?
Also, once you’ve hired them, How can you set them up for success as a CSM? How long should you invest in a ramp up period? and how can you get confirmation they are ready to take on your most precious asset customers?
In this talk, Chen will review the methodology he developed and practiced over the last year at AppsFlyer -interviewing over 50 candidates, hiring and ramping up 6 CSMs in 30-45 days.
This talk will also give CSM job seekers a glimpse to the employer’s perspective and make sure you ace your next interview.
18:30 – 19:00 – Gathering & Networking
20:00 – 20:30 – Q&A
About Chen Ben Attar
Chen, director of customer success at AppsFlyer (https://www.linkedin.com/in/chenbenattar/) is a Customer Success thought leader focusing on driving value to AppsFlyer’s clients in APAC. Prior to joining Appsflyer, he assisted Fortune 1000 enterprises leverage software to establish scalable operations, implement data-driven processes and deliver repeatable, predictable results.