Hello everybody,

Let’s come together for our next Customer Success Meetup. 🙌

We are at Freighthub for the first time to exchange ideas around customer retention and advocacy as well as the tricks & tools of the trade. 🎯🛠🚀

Agenda:

6:30 pm: Get together, Pizza and drinks

7:30 pm: Quick Introduction to Freighthub by Founder Ferry Heilemann

7:45 pm: Customer Success in FreightForwarding – The Challenges of Combining Software and Real-World-Logistics for Success
(Philipp Römer, Director Customer Success and Solutions Freighthub)

8:30pm: Core Customer Profiling and Creation of a Buyer Persona – Hows and Whys
(Lars Sendler, Customer Success Manager trecker.com)

9:15 pm End of official part. Feel free to stay for drinks.🍕🍻💬

– Kolja

JOIN HERE