Customer Success Meetup Berlin - Customer Success Network

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Customer Success Meetup Berlin

19 April, 2018 @ 6:00 pm - 9:15 pm

Hello everybody,

Let’s come together for our next Customer Success Meetup. πŸ™Œ

We are at Freighthub for the first time to exchange ideas around customer retention and advocacy as well as the tricks & tools of the trade. πŸŽ―πŸ› πŸš€


6:30 pm: Get together, Pizza and drinks

7:30 pm: Quick Introduction to Freighthub by Founder Ferry Heilemann

7:45 pm: Customer Success in FreightForwarding – The Challenges of Combining Software and Real-World-Logistics for Success
(Philipp RΓΆmer, Director Customer Success and Solutions Freighthub)

8:30pm: Core Customer Profiling and Creation of a Buyer Persona – Hows and Whys
(Lars Sendler, Customer Success Manager

9:15 pm End of official part. Feel free to stay for drinks.πŸ•πŸ»πŸ’¬

– Kolja