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Webcast – How to Upskill Your Customer Success Team, with Rob Redman Adobe
17 October, 2019 @ 3:00 pm - 4:30 pm
As your customer success team grows, it is important to ensure that the skills and expertise of your CSMs develop at an equally dynamic pace. Having a framework for understanding capability helps with training, career pathways, as well as targeted hiring for skills.
This webcast will cover
* Why a customer success skills framework is important
* When you should consider implementing a skills framework for you customer success team
* How to develop and apply a skills framework in your company
We will be joined by Rob Redman, Customer Success Best Practice Lead at Adobe, who will share his experience in designing, implementing, and promoting a CS Skills framework across their global customer success team.