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Webcast: Objection Handling for Customer Success Managers

14 June, 2018 @ 3:00 pm - 4:00 pm

Every CSM can relate to the meeting with the customer where they are not happy with something about your service. The customer asks for feature changes, new features, or customisations – among many more requests. Can you say no? How can you do this, and leave the meeting wit the customer in agreement.

Join Karl Harriau for his session on Objection Handling. He shares his experience on how to getting to a good outcome with a customer without always saying yes.