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SUMMARY:CSN Cafe - Copenhagen
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights.  \nIn Copenhagen we meet monthly with larger quarterly events where a guest speaker presents their findings\, experience\, failures\, successes on a particular topic (followed by breakout discussions) \nIn this quarter’s larger event\, we’re joined by Hélène Hulthin Hagnéré\, owner of the Customer Success consultancy\, SCHHH. Hélène will discuss the topic of customer onboarding\, more specifically: X \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-copenhagen
LOCATION:Clerk.io\, 8G Kigkurren\, 2300 København\, København\, 2300\, DK
CATEGORIES:Customer Success Cafe
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DTSTART;TZID=Europe/London:20220818T183000
DTEND;TZID=Europe/London:20220818T220000
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SUMMARY:In-Person CSN Cafe - Ireland
DESCRIPTION:An informal catch-up for Customer Success Professionals of all levels to meet  IN PERSON and share experience & knowledge.\n\n\nFirst IN-PERSON Customer  Success Cafe in Dublin since over 2 years! \nThis Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet\, discuss challenges and share best practices in the industry over a cuppa ☕ or a pint.   \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe encourage you to sign up early to guarantee your place\, so that we can book the appropriate space. \nPlease order tickets only for yourself.  \nSee you there! \nYour hosts\, \nMarta Hidouk\,  Brian Cronin\, Ezra Zimbler \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/in-person-csn-cafe-ireland
LOCATION:McGrattans Pub\, 76 Fitzwilliam Lane\, Dublin 2\, Dublin 2\, IE
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220818T160000
DTEND;TZID=Europe/London:20220818T180000
DTSTAMP:20260407T102234
CREATED:20220803T145234Z
LAST-MODIFIED:20220803T145234Z
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SUMMARY:Customer Success Café Helsinki - The Reboot Edition
DESCRIPTION:Finally\, let’s meet again. And\, also\, 2022 has been rough for many: what’s next for Customer Success and you? Let’s meet again & talk\n\n\nWelcome to the next edition of the Helsinki Customer Success Café!  \nAfter 2 years of a corona-break\, it’s time to meet again: it’s been WAY too long!  We’ll be live\, at the offices of Lumoa.me 🤩 \nThis is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses\, and simply to meet with other Customer Success practitioners. \nAnd\, because it’s been so long\, let’s keep the agenda light\, and simply catch up\, and talk about what’s next for you as a Customer Success professional in 2022 \nAgenda \n* 16.00:  Welcome and intro \n* 16.15:  Discussion/mingling/presentation \n* 18:00:  Wrap-up \nWe look forward to see you\, and if the other editions are any indication\, it will be a lively discussion for sure! \nAll the best\, and see you on the 18th of August! \nKatja\, Anna\, Martina\, Olli\, Rasmus\, Peter \nP.S. 1 *cough* please be on time *cough* \nP.S. 2 make sure to sign up for www.customersuccess.network for access to a wonderful community of CS practitioners! \nAlready in the community? Join the CSM Finland Group on Workplace. \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/customer-success-cafe-helsinki-the-reboot-edition
LOCATION:Rantatie Business Park\, 8 Hermannin rantatie\, 00580 Helsinki\, Helsinki\, 00580\, FI
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220726T120000
DTEND;TZID=Europe/London:20220726T130000
DTSTAMP:20260407T102234
CREATED:20220706T145313Z
LAST-MODIFIED:20220706T145313Z
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SUMMARY:CSN Master Class: Winning Strategies for Customer Education
DESCRIPTION:Join our next CSN Master Class with special guest\, Alessandra Conca\, Manager Customer Onboarding Hubspot France\n\n\nDuring this Master Class\, guest Alessandra Conca\, Manager Customer Onboarding at Hubspot\, will teach us how to construct a winning strategy for customer education\, delivering the right content to the right stakeholder\, at the right time. \nAlessandra has over 10 years of experience in customer success\, consulting\, project and change management. In the last 6 years she has specialised in the SaaS industry and especially in onboarding and change management  \nWhat will you get from this Master Class:  \n– A lesson on constructing customer education journeys: how to tailor education to the right stakeholders\, backed up by research and practice around change management \n–  A learning activity on customer education and change management to complete in working groups and then discuss with all attendees and our presenter \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/csn-master-class-winning-strategies-for-customer-education
CATEGORIES:Customer Success Cafe
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DTSTART;TZID=Europe/London:20220721T180000
DTEND;TZID=Europe/London:20220721T190000
DTSTAMP:20260407T102234
CREATED:20220706T145257Z
LAST-MODIFIED:20220706T145257Z
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SUMMARY:CSN Café Montpellier
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-montpellier-2
LOCATION:Montpellier\, Bassin Jacques Cœur\, 34000 Montpellier\, Montpellier\, 34000\, FR
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220721T090000
DTEND;TZID=Europe/London:20220721T100000
DTSTAMP:20260407T102234
CREATED:20220622T145252Z
LAST-MODIFIED:20220622T145252Z
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SUMMARY:CSN Breakfast: Supercharging customer success with customer education
DESCRIPTION:Join our panel discussion with three CS experts to understand how to boost customer success with efficient client education\n\n\nOur 3 pannelists will discuss how to boost customer success with efficient client education \nSally Donaldson – Customer Success Lead at StreamNative \nMathilde Fouquet – Lead Client Success Manager at Bazaarvoice \nKy Ismet – VP of Customer Success at Ometria \n \nJoin us on the 21st of July to learn: \n\nwhy customer education is a key part of customer success\, and not a separate department\nwhen it is time to invest in a dedicated education team and how to get buy-in\nwhat are the common pitfalls of customer education programs and how to avoid them\n\nAt the end of the discussion\, you will also have the opportunity to ask questions to our experts during a live Q&A in Slido.  \n \nJoin our community here.  \nAlready in the community? Join the conversation in our Workplace CS Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/csn-breakfast-supercharging-customer-success-with-customer-education
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220630T183000
DTEND;TZID=Europe/London:20220630T203000
DTSTAMP:20260407T102234
CREATED:20220629T145237Z
LAST-MODIFIED:20220629T145237Z
UID:10000351-1656613800-1656621000@customersuccess.network
SUMMARY:CSN Cafe French Riviera
DESCRIPTION:An informal monthly catch up for Customer Success professionals of all levels to meet\, discuss challenges over a coffee/drink\n\n\nThis meetup is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry. \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-french-riviera
LOCATION:Le MK\, Avenue Roumanille\, 06410 Biot\, Biot\, 06410\, FR
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220629T180000
DTEND;TZID=Europe/London:20220629T190000
DTSTAMP:20260407T102234
CREATED:20220608T145325Z
LAST-MODIFIED:20220608T145325Z
UID:10000349-1656525600-1656529200@customersuccess.network
SUMMARY:CSN Café Montpellier
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-montpellier
LOCATION:Montpellier\, Bassin Jacques Cœur\, 34000 Montpellier\, Montpellier\, 34000\, FR
CATEGORIES:Customer Success Cafe
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X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Montpellier Bassin Jacques Cœur 34000 Montpellier Montpellier 34000 FR;X-APPLE-RADIUS=500;X-TITLE=Bassin Jacques Cœur\, 34000 Montpellier:geo:3.9003788,43.59951
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220628T183000
DTEND;TZID=Europe/London:20220628T200000
DTSTAMP:20260407T102234
CREATED:20220601T145320Z
LAST-MODIFIED:20220601T145320Z
UID:10000348-1656441000-1656446400@customersuccess.network
SUMMARY:CSN Cafe Lyon
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-8
LOCATION:Parc de la Tête d’Or\, Parc de la Tête d'Or\, Rue de Créqui\, Porte des enfants du Rhône\, 69006 Lyon\, Lyon\, 69006\, FR
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220613T130000
DTEND;TZID=Europe/London:20220613T134500
DTSTAMP:20260407T102234
CREATED:20220601T145315Z
LAST-MODIFIED:20220601T145315Z
UID:10000347-1655125200-1655127900@customersuccess.network
SUMMARY:CSN Master Class: Driving Team Outcomes through Customer Success Enablement
DESCRIPTION:Join our next CSN Master Class with special guest\, LuLu Dermeche of HowNow.\n\n\nCustomer Success Managers are the face and voice of a company\, interacting 1:1 with customers every day. This requires special skills\, often specific to each organisation\, industry and customer segment. \nDuring this Master Class\, guest Lulu Dermeche\, Head of Customer Success @ HowNow will discuss how they have grown to become an established and best in class customer success team. Enablement has and continues to be critical in providing her team with the skills and resources they need to excel in their role. \nLulu has 10 + years experience across Customer Success and Education\, with 5 years specialised in B2B SaaS.  Currently\, she spearheads the customer success team in HowNow. Her team helps fast-growing companies engage employees with personalised and collaborative learning. \nLearn how to create an effective Enablement framework from scratch. Understand how to identify and deliver the right training\, resources\, support\, and tools to empower your customer success team to help customers achieve their goals. Leave with practical skills on how to design onboarding programs that decrease time to value and create strong feedback loops. \nWhat will you get from this Master Class:  \n– Presentation of a transferable Enablement framework to build a happy and high performing customer success team  \n–  Break out room exercise with a chance to share key learnings and challenges with other participants \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/csn-master-class-driving-team-outcomes-through-customer-success-enablement
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220526T083000
DTEND;TZID=Europe/London:20220526T093000
DTSTAMP:20260407T102234
CREATED:20220518T145334Z
LAST-MODIFIED:20220518T145334Z
UID:10000346-1653553800-1653557400@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-8
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220524T190000
DTEND;TZID=Europe/London:20220524T203000
DTSTAMP:20260407T102234
CREATED:20220518T145330Z
LAST-MODIFIED:20220518T145330Z
UID:10000345-1653418800-1653424200@customersuccess.network
SUMMARY:CSN Café Paris
DESCRIPTION:Customer Success Café Paris\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-paris
LOCATION:Starbucks\, 3 Boulevard des Capucines\, 75002 Paris\, Paris\, 75002\, FR
CATEGORIES:Customer Success Cafe
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220519T183000
DTEND;TZID=Europe/London:20220519T200000
DTSTAMP:20260407T102234
CREATED:20220504T145235Z
LAST-MODIFIED:20220504T145235Z
UID:10000262-1652985000-1652990400@customersuccess.network
SUMMARY:CSN Café Lyon
DESCRIPTION:Customer Success Café Lyon\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-7
LOCATION:Rocket School Lyon\, Bel Air Camp. 44 Avenue Paul Kruger\, 69100 Villeurbanne\, Villeurbanne\, 69100\, FR
CATEGORIES:Customer Success Cafe
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220518T173000
DTEND;TZID=Europe/London:20220518T200000
DTSTAMP:20260407T102234
CREATED:20220223T145413Z
LAST-MODIFIED:20220406T145248Z
UID:10000242-1652895000-1652904000@customersuccess.network
SUMMARY:CSN Cafe Cambridge - May
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\,  learn & discuss challenges over a drinks & food.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet in person\, discuss challenges and share best practices in the industry over drinks ☕️  ? \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights.  \nThis is not to be missed for any Customer Success Professionals. Register for your place today. Looking forward to seeing you there.  \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-cambridge-may
LOCATION:The Bradfield Centre\, The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA\, Cambridge\, CB4 0GA\, GB
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7744_image.png
GEO:52.2336658;0.1462957
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Bradfield Centre The Bradfield Centre 184 Cambridge Science Park Road Cambridge CB4 0GA Cambridge CB4 0GA GB;X-APPLE-RADIUS=500;X-TITLE=The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA:geo:0.1462957,52.2336658
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220516T190000
DTEND;TZID=Europe/London:20220516T200000
DTSTAMP:20260407T102234
CREATED:20220427T145234Z
LAST-MODIFIED:20220427T145234Z
UID:10000260-1652727600-1652731200@customersuccess.network
SUMMARY:CSN Cafe Amsterdam
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-amsterdam
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/04/8234_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220412T123000
DTEND;TZID=Europe/London:20220412T134500
DTSTAMP:20260407T102234
CREATED:20220330T145617Z
LAST-MODIFIED:20220406T145245Z
UID:10000258-1649766600-1649771100@customersuccess.network
SUMMARY:CSN Café Lyon
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \n \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-6
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/03/8130_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220331T090000
DTEND;TZID=Europe/London:20220331T100000
DTSTAMP:20260407T102234
CREATED:20220316T145627Z
LAST-MODIFIED:20220330T145615Z
UID:10000256-1648717200-1648720800@customersuccess.network
SUMMARY:How to stand out in your next CSM interview?
DESCRIPTION:Join our panel discussion with industry experts to understand how to stand out in your next CSM interview?\n\n\nABOUT THE EVENT  \n\nSim Cheema  Linkedin profile\nAdam Joseph Linkedin profile\nMarija Skobe-Pilley Linkedin profile\n\nAt the end of the interview\, you will also have the opportunity to ask questions to our experts during a live Q&A in Slido.  \nJoin us on March 31rst to get best practices\, as well as dos and don’ts about how to stand out in your next CSM interview! \nJoin our community here.  \nAlready in the community? Join the conversation in our Workplace CS Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/how-to-stand-out-in-your-next-csm-interview
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/03/7798_image-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220328T130000
DTEND;TZID=Europe/London:20220328T134500
DTSTAMP:20260407T102234
CREATED:20220302T145329Z
LAST-MODIFIED:20220323T145234Z
UID:10000254-1648472400-1648475100@customersuccess.network
SUMMARY:CSN Master Class: Winning Strategies for Salary Negotiation in CS
DESCRIPTION:Join our next CSN Master Class with special guest\, Alan Fecamp of Pie Recruitment and PracticalCSM.com.\n\n\nDuring this Master Class\, guest Alan Fecamp\, Director – B2B SaaS & Technology of PIE Recruitment will discuss how the SaaS team at PIE helps individuals land their dream job in Customer Success. Alan has coached 1000s of individuals on how to successfully negotiate a desirable salary and position.  \nAlan has 21 + years in Customer Success\, Sales & Marketing recruitment with 11 years specialised in helping B2B SaaS companies hire teams in London. Alan is also a Principle Thought Leader – Recruitment & Retention for PracticalCSM.com.   \nWhat will you get from this Master Class:  \n– Presentation on successful strategies for salary negotiation in Customer Success \n–  Exclusive benchmark report on salary & key success criteria for CS roles in SaaS \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/csn-master-class-winning-strategies-for-salary-negotiation-in-cs
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/03/7764_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220317T083000
DTEND;TZID=Europe/London:20220317T093000
DTSTAMP:20260407T102234
CREATED:20220302T145318Z
LAST-MODIFIED:20220316T145621Z
UID:10000252-1647505800-1647509400@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-7
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/03/7762_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220317T080000
DTEND;TZID=Europe/London:20220317T090000
DTSTAMP:20260407T102234
CREATED:20220302T145313Z
LAST-MODIFIED:20220316T145618Z
UID:10000243-1647504000-1647507600@customersuccess.network
SUMMARY:CSN Café Lyon
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-5
LOCATION:Entreprise Per Angusta\, 19 Rue Louis Guérin 1er étage\, 69100 Villeurbanne\, Villeurbanne\, 69100\, FR
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/03/7760_image.png
GEO:45.7779588;4.8605508
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Entreprise Per Angusta 19 Rue Louis Guérin 1er étage 69100 Villeurbanne Villeurbanne 69100 FR;X-APPLE-RADIUS=500;X-TITLE=19 Rue Louis Guérin 1er étage\, 69100 Villeurbanne:geo:4.8605508,45.7779588
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220307T170000
DTEND;TZID=Europe/London:20220307T183000
DTSTAMP:20260407T102234
CREATED:20220223T145407Z
LAST-MODIFIED:20220302T145311Z
UID:10000240-1646672400-1646677800@customersuccess.network
SUMMARY:CSN Cafe Oslo
DESCRIPTION:An informal catch up for Customer Success professionals of all levels to meet and discuss challenges over coffee.\n\n\nThe theme for this month’s cafe is The Customer Journey! The session will include: \n\nA presentation by Alex Farmer on the framework for building a Customer Journey\nBreakout session and group discussion\n\nWe have two goals for this session: \n\nTactical tips to removing friction in your CJ\nMake connections with your CS peers\n\nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. \nHosted by 24SevenOffice.
URL:https://customersuccess.network/event/csn-cafe-oslo-5
LOCATION:Rolfsbuktveien 4D\, 4D Rolfsbuktveien\, 1364 Fornebu\, Fornebu\, 1364\, NO
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/02/7741_image.jpg
GEO:59.8939911;10.6288305
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Rolfsbuktveien 4D 4D Rolfsbuktveien 1364 Fornebu Fornebu 1364 NO;X-APPLE-RADIUS=500;X-TITLE=4D Rolfsbuktveien\, 1364 Fornebu:geo:10.6288305,59.8939911
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220224T170000
DTEND;TZID=Europe/London:20220224T190000
DTSTAMP:20260407T102234
CREATED:20220216T145641Z
LAST-MODIFIED:20220223T145359Z
UID:10000238-1645722000-1645729200@customersuccess.network
SUMMARY:CSN Cafe Manchester
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet \, discuss challenges over a drink of choice.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry. \nWe usually run them virtually over a cuppa \, but to start the year in style our first event will be in person! \nWe have a special guest joining us: Laura Heritage\, Head of Customer Success\, EMEA & APAC at Purple! \nThese cafes provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-manchester
LOCATION:SafetyCulture (UK) Ltd\, 12 Lever Street\, Manchester\, M1 1LN\, Manchester\, M1 1LN\, GB
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7728_image.png
GEO:53.4815815;-2.2348166
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=SafetyCulture (UK) Ltd 12 Lever Street Manchester M1 1LN Manchester M1 1LN GB;X-APPLE-RADIUS=500;X-TITLE=12 Lever Street\, Manchester\, M1 1LN:geo:-2.2348166,53.4815815
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220218T090000
DTEND;TZID=Europe/London:20220218T100000
DTSTAMP:20260407T102234
CREATED:20220216T145635Z
LAST-MODIFIED:20220216T145635Z
UID:10000344-1645174800-1645178400@customersuccess.network
SUMMARY:CSN Cafe ANZ
DESCRIPTION:An informal monthly catch up for Customer Success professionals of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-anz-5
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7725_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220218T090000
DTEND;TZID=Europe/London:20220218T100000
DTSTAMP:20260407T102234
CREATED:20220126T145443Z
LAST-MODIFIED:20220216T145630Z
UID:10000337-1645174800-1645178400@customersuccess.network
SUMMARY:Digital CSN Cafe - Ireland
DESCRIPTION:An informal catch-up for Customer Success Professionals of all levels to meet virtually and share experience & knowledge  over a coffee.\n\n\nDigital Customer Success Cafe Ireland \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa  ☕ \nThis month we are going to discuss the interesting topic of partnering with Sales. \nWorking in CS from another country? Come join us too. We’re looking forward to hearing about your experience and thoughts on the topic! \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe are restricting\, however\, the attendance to a maximum of 35 attendees\, so everyone has a chance to speak during the meeting. We encourage you to sign up early to guarantee your place. \nPlease order tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nZoom details will be sent ahead of the session. See you online! \nYour hosts\, \nSally Donaldson\, Marta Hidouk and Brian Cronin \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/digital-csn-cafe-ireland-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/01/7684_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220217T083000
DTEND;TZID=Europe/London:20220217T093000
DTSTAMP:20260407T102234
CREATED:20220216T145616Z
LAST-MODIFIED:20220216T145616Z
UID:10000343-1645086600-1645090200@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-6
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7723_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220216T160000
DTEND;TZID=Europe/London:20220216T170000
DTSTAMP:20260407T102234
CREATED:20220202T145418Z
LAST-MODIFIED:20220209T145427Z
UID:10000342-1645027200-1645030800@customersuccess.network
SUMMARY:CSN Cafe Singapore
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-singapore
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7702_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220216T080000
DTEND;TZID=Europe/London:20220216T090000
DTSTAMP:20260407T102234
CREATED:20220202T145407Z
LAST-MODIFIED:20220216T145613Z
UID:10000341-1644998400-1645002000@customersuccess.network
SUMMARY:CSN Cafe Phoenix
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a coffee ☕️ \n \nThese cafés provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-phoenix
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7700_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220209T173000
DTEND;TZID=Europe/London:20220209T200000
DTSTAMP:20260407T102234
CREATED:20220112T145242Z
LAST-MODIFIED:20220209T145421Z
UID:10000336-1644427800-1644436800@customersuccess.network
SUMMARY:CSN Cafe Cambridge
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\,  learn & discuss challenges over a drinks & food.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry over drinks ☕️  ? \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights.  \nFor our first Cambridge cafe\, we will be joined by Marija Skobe-Pilley\, host of the Women in Customer Success podcast (www.womenincspodcast.com). Marija will be sharing her experience of what makes a successful CSM. \nThis is currently planned as an in-person event at The Bradfield Centre\, Cambridge CB4 0GA\, however may move to a virtual event according to government guidance. \nThis is not to be missed for any Customer Success Professionals. Register for your place today. Looking forward to seeing you there.  \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-cambridge
LOCATION:The Bradfield Centre\, The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA\, Cambridge\, CB4 0GA\, GB
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/01/7623_image.png
GEO:52.2336658;0.1462957
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Bradfield Centre The Bradfield Centre 184 Cambridge Science Park Road Cambridge CB4 0GA Cambridge CB4 0GA GB;X-APPLE-RADIUS=500;X-TITLE=The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA:geo:0.1462957,52.2336658
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220208T123000
DTEND;TZID=Europe/London:20220208T140000
DTSTAMP:20260407T102234
CREATED:20220202T145356Z
LAST-MODIFIED:20220202T145356Z
UID:10000339-1644323400-1644328800@customersuccess.network
SUMMARY:CSN Café Lyon
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \n \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-4
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7698_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220127T090000
DTEND;TZID=Europe/London:20220127T094500
DTSTAMP:20260407T102234
CREATED:20211222T145227Z
LAST-MODIFIED:20220126T145438Z
UID:10000332-1643274000-1643276700@customersuccess.network
SUMMARY:CSN Master Class with Gainsight: How to Overcome Customer Apathy
DESCRIPTION:Join our next CSN Master Class with special guest\, Adam Joseph of Gainsight and CSM Insight.\n\n\nDuring this Master Class\, guest Adam Joseph\, Regional Vice President of Customer Success\, EMEA at Gainsight will highlight the key factors which drive customer apathy and how to avoid them. Learn how to implement the successful CART (Channel\, Audience\, Relevance and Timing) Model along with other influential strategies and create enthusiastic customers. \nAdam Joseph is the Regional Vice President of Customer Success\, EMEA at Gainsight. In this role\, Adam oversees the delivery of exceptional customer experience and creates long-term value for all of Gainsight’s European customers. Adam brings a wealth of leadership and customer success experience\, having previously held the role of Director of Client Services at ChannelAdvisor and the VP Customer Success at Avention. \nAdam also founded CSM Insight in 2017\, a consultancy service that helps organizations build\, manage and scale their customer success operations and deliver voice of the customer programmes.   \nHe is an active thought leader in the customer success space\, having created the resource hub CustomerSuccessManager.com. Adam has created and hosted two podcast series in Customer Success (Gainsight Gamechangers and Customer Success Conversations)\, where he interviews post-sales executives about what it takes to succeed\, the challenges they have overcome\, and emerging trends within Customer Success.   \nWhat will you get from this Master Class:  \n– Presentation on how to avoid customer apathy using the CART Model & other strategies \n–  An exclusive break out room exercise on best practices   \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/csn-master-class-with-gainsight-how-to-overcome-customer-apathy
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/12/7494_image.jpg
END:VEVENT
END:VCALENDAR