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LAST-MODIFIED:20220518T145334Z
UID:10000346-1653553800-1653557400@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-8
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/05/8323_image.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220524T190000
DTEND;TZID=Europe/London:20220524T203000
DTSTAMP:20260407T103839
CREATED:20220518T145330Z
LAST-MODIFIED:20220518T145330Z
UID:10000345-1653418800-1653424200@customersuccess.network
SUMMARY:CSN Café Paris
DESCRIPTION:Customer Success Café Paris\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-paris
LOCATION:Starbucks\, 3 Boulevard des Capucines\, 75002 Paris\, Paris\, 75002\, FR
CATEGORIES:Customer Success Cafe
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X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Starbucks 3 Boulevard des Capucines 75002 Paris Paris 75002 FR;X-APPLE-RADIUS=500;X-TITLE=3 Boulevard des Capucines\, 75002 Paris:geo:2.3336093,48.8706538
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220519T183000
DTEND;TZID=Europe/London:20220519T200000
DTSTAMP:20260407T103839
CREATED:20220504T145235Z
LAST-MODIFIED:20220504T145235Z
UID:10000262-1652985000-1652990400@customersuccess.network
SUMMARY:CSN Café Lyon
DESCRIPTION:Customer Success Café Lyon\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-7
LOCATION:Rocket School Lyon\, Bel Air Camp. 44 Avenue Paul Kruger\, 69100 Villeurbanne\, Villeurbanne\, 69100\, FR
CATEGORIES:Customer Success Cafe
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X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Rocket School Lyon Bel Air Camp. 44 Avenue Paul Kruger 69100 Villeurbanne Villeurbanne 69100 FR;X-APPLE-RADIUS=500;X-TITLE=Bel Air Camp. 44 Avenue Paul Kruger\, 69100 Villeurbanne:geo:4.8960052,45.755534
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220518T173000
DTEND;TZID=Europe/London:20220518T200000
DTSTAMP:20260407T103839
CREATED:20220223T145413Z
LAST-MODIFIED:20220406T145248Z
UID:10000242-1652895000-1652904000@customersuccess.network
SUMMARY:CSN Cafe Cambridge - May
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\,  learn & discuss challenges over a drinks & food.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet in person\, discuss challenges and share best practices in the industry over drinks ☕️  ? \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights.  \nThis is not to be missed for any Customer Success Professionals. Register for your place today. Looking forward to seeing you there.  \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-cambridge-may
LOCATION:The Bradfield Centre\, The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA\, Cambridge\, CB4 0GA\, GB
CATEGORIES:Customer Success Cafe
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GEO:52.2336658;0.1462957
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Bradfield Centre The Bradfield Centre 184 Cambridge Science Park Road Cambridge CB4 0GA Cambridge CB4 0GA GB;X-APPLE-RADIUS=500;X-TITLE=The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA:geo:0.1462957,52.2336658
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220516T190000
DTEND;TZID=Europe/London:20220516T200000
DTSTAMP:20260407T103839
CREATED:20220427T145234Z
LAST-MODIFIED:20220427T145234Z
UID:10000260-1652727600-1652731200@customersuccess.network
SUMMARY:CSN Cafe Amsterdam
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-amsterdam
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/04/8234_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220412T123000
DTEND;TZID=Europe/London:20220412T134500
DTSTAMP:20260407T103839
CREATED:20220330T145617Z
LAST-MODIFIED:20220406T145245Z
UID:10000258-1649766600-1649771100@customersuccess.network
SUMMARY:CSN Café Lyon
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \n \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-6
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/03/8130_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220331T090000
DTEND;TZID=Europe/London:20220331T100000
DTSTAMP:20260407T103839
CREATED:20220316T145627Z
LAST-MODIFIED:20220330T145615Z
UID:10000256-1648717200-1648720800@customersuccess.network
SUMMARY:How to stand out in your next CSM interview?
DESCRIPTION:Join our panel discussion with industry experts to understand how to stand out in your next CSM interview?\n\n\nABOUT THE EVENT  \n\nSim Cheema  Linkedin profile\nAdam Joseph Linkedin profile\nMarija Skobe-Pilley Linkedin profile\n\nAt the end of the interview\, you will also have the opportunity to ask questions to our experts during a live Q&A in Slido.  \nJoin us on March 31rst to get best practices\, as well as dos and don’ts about how to stand out in your next CSM interview! \nJoin our community here.  \nAlready in the community? Join the conversation in our Workplace CS Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/how-to-stand-out-in-your-next-csm-interview
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/03/7798_image-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220328T130000
DTEND;TZID=Europe/London:20220328T134500
DTSTAMP:20260407T103839
CREATED:20220302T145329Z
LAST-MODIFIED:20220323T145234Z
UID:10000254-1648472400-1648475100@customersuccess.network
SUMMARY:CSN Master Class: Winning Strategies for Salary Negotiation in CS
DESCRIPTION:Join our next CSN Master Class with special guest\, Alan Fecamp of Pie Recruitment and PracticalCSM.com.\n\n\nDuring this Master Class\, guest Alan Fecamp\, Director – B2B SaaS & Technology of PIE Recruitment will discuss how the SaaS team at PIE helps individuals land their dream job in Customer Success. Alan has coached 1000s of individuals on how to successfully negotiate a desirable salary and position.  \nAlan has 21 + years in Customer Success\, Sales & Marketing recruitment with 11 years specialised in helping B2B SaaS companies hire teams in London. Alan is also a Principle Thought Leader – Recruitment & Retention for PracticalCSM.com.   \nWhat will you get from this Master Class:  \n– Presentation on successful strategies for salary negotiation in Customer Success \n–  Exclusive benchmark report on salary & key success criteria for CS roles in SaaS \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/csn-master-class-winning-strategies-for-salary-negotiation-in-cs
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/03/7764_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220317T083000
DTEND;TZID=Europe/London:20220317T093000
DTSTAMP:20260407T103839
CREATED:20220302T145318Z
LAST-MODIFIED:20220316T145621Z
UID:10000252-1647505800-1647509400@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-7
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/03/7762_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220317T080000
DTEND;TZID=Europe/London:20220317T090000
DTSTAMP:20260407T103839
CREATED:20220302T145313Z
LAST-MODIFIED:20220316T145618Z
UID:10000243-1647504000-1647507600@customersuccess.network
SUMMARY:CSN Café Lyon
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-5
LOCATION:Entreprise Per Angusta\, 19 Rue Louis Guérin 1er étage\, 69100 Villeurbanne\, Villeurbanne\, 69100\, FR
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/03/7760_image.png
GEO:45.7779588;4.8605508
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Entreprise Per Angusta 19 Rue Louis Guérin 1er étage 69100 Villeurbanne Villeurbanne 69100 FR;X-APPLE-RADIUS=500;X-TITLE=19 Rue Louis Guérin 1er étage\, 69100 Villeurbanne:geo:4.8605508,45.7779588
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220307T170000
DTEND;TZID=Europe/London:20220307T183000
DTSTAMP:20260407T103839
CREATED:20220223T145407Z
LAST-MODIFIED:20220302T145311Z
UID:10000240-1646672400-1646677800@customersuccess.network
SUMMARY:CSN Cafe Oslo
DESCRIPTION:An informal catch up for Customer Success professionals of all levels to meet and discuss challenges over coffee.\n\n\nThe theme for this month’s cafe is The Customer Journey! The session will include: \n\nA presentation by Alex Farmer on the framework for building a Customer Journey\nBreakout session and group discussion\n\nWe have two goals for this session: \n\nTactical tips to removing friction in your CJ\nMake connections with your CS peers\n\nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. \nHosted by 24SevenOffice.
URL:https://customersuccess.network/event/csn-cafe-oslo-5
LOCATION:Rolfsbuktveien 4D\, 4D Rolfsbuktveien\, 1364 Fornebu\, Fornebu\, 1364\, NO
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/02/7741_image.jpg
GEO:59.8939911;10.6288305
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Rolfsbuktveien 4D 4D Rolfsbuktveien 1364 Fornebu Fornebu 1364 NO;X-APPLE-RADIUS=500;X-TITLE=4D Rolfsbuktveien\, 1364 Fornebu:geo:10.6288305,59.8939911
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220224T170000
DTEND;TZID=Europe/London:20220224T190000
DTSTAMP:20260407T103839
CREATED:20220216T145641Z
LAST-MODIFIED:20220223T145359Z
UID:10000238-1645722000-1645729200@customersuccess.network
SUMMARY:CSN Cafe Manchester
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet \, discuss challenges over a drink of choice.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry. \nWe usually run them virtually over a cuppa \, but to start the year in style our first event will be in person! \nWe have a special guest joining us: Laura Heritage\, Head of Customer Success\, EMEA & APAC at Purple! \nThese cafes provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-manchester
LOCATION:SafetyCulture (UK) Ltd\, 12 Lever Street\, Manchester\, M1 1LN\, Manchester\, M1 1LN\, GB
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7728_image.png
GEO:53.4815815;-2.2348166
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=SafetyCulture (UK) Ltd 12 Lever Street Manchester M1 1LN Manchester M1 1LN GB;X-APPLE-RADIUS=500;X-TITLE=12 Lever Street\, Manchester\, M1 1LN:geo:-2.2348166,53.4815815
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220218T090000
DTEND;TZID=Europe/London:20220218T100000
DTSTAMP:20260407T103839
CREATED:20220216T145635Z
LAST-MODIFIED:20220216T145635Z
UID:10000344-1645174800-1645178400@customersuccess.network
SUMMARY:CSN Cafe ANZ
DESCRIPTION:An informal monthly catch up for Customer Success professionals of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-anz-5
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7725_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220218T090000
DTEND;TZID=Europe/London:20220218T100000
DTSTAMP:20260407T103839
CREATED:20220126T145443Z
LAST-MODIFIED:20220216T145630Z
UID:10000337-1645174800-1645178400@customersuccess.network
SUMMARY:Digital CSN Cafe - Ireland
DESCRIPTION:An informal catch-up for Customer Success Professionals of all levels to meet virtually and share experience & knowledge  over a coffee.\n\n\nDigital Customer Success Cafe Ireland \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa  ☕ \nThis month we are going to discuss the interesting topic of partnering with Sales. \nWorking in CS from another country? Come join us too. We’re looking forward to hearing about your experience and thoughts on the topic! \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe are restricting\, however\, the attendance to a maximum of 35 attendees\, so everyone has a chance to speak during the meeting. We encourage you to sign up early to guarantee your place. \nPlease order tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nZoom details will be sent ahead of the session. See you online! \nYour hosts\, \nSally Donaldson\, Marta Hidouk and Brian Cronin \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/digital-csn-cafe-ireland-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/01/7684_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220217T083000
DTEND;TZID=Europe/London:20220217T093000
DTSTAMP:20260407T103839
CREATED:20220216T145616Z
LAST-MODIFIED:20220216T145616Z
UID:10000343-1645086600-1645090200@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-6
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7723_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220216T160000
DTEND;TZID=Europe/London:20220216T170000
DTSTAMP:20260407T103839
CREATED:20220202T145418Z
LAST-MODIFIED:20220209T145427Z
UID:10000342-1645027200-1645030800@customersuccess.network
SUMMARY:CSN Cafe Singapore
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-singapore
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7702_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220216T080000
DTEND;TZID=Europe/London:20220216T090000
DTSTAMP:20260407T103839
CREATED:20220202T145407Z
LAST-MODIFIED:20220216T145613Z
UID:10000341-1644998400-1645002000@customersuccess.network
SUMMARY:CSN Cafe Phoenix
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a coffee ☕️ \n \nThese cafés provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-phoenix
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7700_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220209T173000
DTEND;TZID=Europe/London:20220209T200000
DTSTAMP:20260407T103839
CREATED:20220112T145242Z
LAST-MODIFIED:20220209T145421Z
UID:10000336-1644427800-1644436800@customersuccess.network
SUMMARY:CSN Cafe Cambridge
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\,  learn & discuss challenges over a drinks & food.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry over drinks ☕️  ? \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights.  \nFor our first Cambridge cafe\, we will be joined by Marija Skobe-Pilley\, host of the Women in Customer Success podcast (www.womenincspodcast.com). Marija will be sharing her experience of what makes a successful CSM. \nThis is currently planned as an in-person event at The Bradfield Centre\, Cambridge CB4 0GA\, however may move to a virtual event according to government guidance. \nThis is not to be missed for any Customer Success Professionals. Register for your place today. Looking forward to seeing you there.  \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-cambridge
LOCATION:The Bradfield Centre\, The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA\, Cambridge\, CB4 0GA\, GB
CATEGORIES:Customer Success Cafe
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X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Bradfield Centre The Bradfield Centre 184 Cambridge Science Park Road Cambridge CB4 0GA Cambridge CB4 0GA GB;X-APPLE-RADIUS=500;X-TITLE=The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA:geo:0.1462957,52.2336658
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220208T123000
DTEND;TZID=Europe/London:20220208T140000
DTSTAMP:20260407T103839
CREATED:20220202T145356Z
LAST-MODIFIED:20220202T145356Z
UID:10000339-1644323400-1644328800@customersuccess.network
SUMMARY:CSN Café Lyon
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage !  \nAu plaisir de vous y voir !  \n \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous.
URL:https://customersuccess.network/event/csn-cafe-lyon-4
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/02/7698_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220127T090000
DTEND;TZID=Europe/London:20220127T094500
DTSTAMP:20260407T103839
CREATED:20211222T145227Z
LAST-MODIFIED:20220126T145438Z
UID:10000332-1643274000-1643276700@customersuccess.network
SUMMARY:CSN Master Class with Gainsight: How to Overcome Customer Apathy
DESCRIPTION:Join our next CSN Master Class with special guest\, Adam Joseph of Gainsight and CSM Insight.\n\n\nDuring this Master Class\, guest Adam Joseph\, Regional Vice President of Customer Success\, EMEA at Gainsight will highlight the key factors which drive customer apathy and how to avoid them. Learn how to implement the successful CART (Channel\, Audience\, Relevance and Timing) Model along with other influential strategies and create enthusiastic customers. \nAdam Joseph is the Regional Vice President of Customer Success\, EMEA at Gainsight. In this role\, Adam oversees the delivery of exceptional customer experience and creates long-term value for all of Gainsight’s European customers. Adam brings a wealth of leadership and customer success experience\, having previously held the role of Director of Client Services at ChannelAdvisor and the VP Customer Success at Avention. \nAdam also founded CSM Insight in 2017\, a consultancy service that helps organizations build\, manage and scale their customer success operations and deliver voice of the customer programmes.   \nHe is an active thought leader in the customer success space\, having created the resource hub CustomerSuccessManager.com. Adam has created and hosted two podcast series in Customer Success (Gainsight Gamechangers and Customer Success Conversations)\, where he interviews post-sales executives about what it takes to succeed\, the challenges they have overcome\, and emerging trends within Customer Success.   \nWhat will you get from this Master Class:  \n– Presentation on how to avoid customer apathy using the CART Model & other strategies \n–  An exclusive break out room exercise on best practices   \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/csn-master-class-with-gainsight-how-to-overcome-customer-apathy
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/12/7494_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20220127T083000
DTEND;TZID=Europe/London:20220127T093000
DTSTAMP:20260407T103839
CREATED:20220112T145231Z
LAST-MODIFIED:20220126T145436Z
UID:10000334-1643272200-1643275800@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-5
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/01/7620_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211216T083000
DTEND;TZID=Europe/London:20211216T093000
DTSTAMP:20260407T103839
CREATED:20211208T145245Z
LAST-MODIFIED:20211215T145226Z
UID:10000330-1639643400-1639647000@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-4
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/12/7474_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211215T080000
DTEND;TZID=Europe/London:20211215T090000
DTSTAMP:20260407T103839
CREATED:20211208T145238Z
LAST-MODIFIED:20211215T145224Z
UID:10000237-1639555200-1639558800@customersuccess.network
SUMMARY:CSN Cafe London
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet  and discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-london-3
LOCATION:The Hoxton\, Holborn\, 199-206 High Holborn\, London\, WC1V 7BD\, London\, WC1V 7BD\, GB
CATEGORIES:Customer Success Cafe
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GEO:51.5171542;-0.1221982
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Hoxton Holborn 199-206 High Holborn London WC1V 7BD London WC1V 7BD GB;X-APPLE-RADIUS=500;X-TITLE=199-206 High Holborn\, London\, WC1V 7BD:geo:-0.1221982,51.5171542
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211213T180000
DTEND;TZID=Europe/London:20211213T203000
DTSTAMP:20260407T103839
CREATED:20211208T145231Z
LAST-MODIFIED:20211208T145231Z
UID:10000236-1639418400-1639427400@customersuccess.network
SUMMARY:CSN Cafe Lyon
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-lyon-3
LOCATION:H7\, 70 Quai Perrache\, 69002 Lyon\, Lyon\, 69002\, FR
CATEGORIES:Customer Success Cafe
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GEO:45.737182;4.8198198
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=H7 70 Quai Perrache 69002 Lyon Lyon 69002 FR;X-APPLE-RADIUS=500;X-TITLE=70 Quai Perrache\, 69002 Lyon:geo:4.8198198,45.737182
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211130T090000
DTEND;TZID=Europe/London:20211130T100000
DTSTAMP:20260407T103839
CREATED:20211103T145556Z
LAST-MODIFIED:20211124T145321Z
UID:10000233-1638262800-1638266400@customersuccess.network
SUMMARY:How to avoid leadership red flags when facing organisation changes?
DESCRIPTION:Join our panel discussion with two industry experts to understand how to avoid leadership red flags when facing organisation changes.\n\n\nABOUT THE EVENT  \n\nKatariina Juvonen’s  Linkedin profile\nLiam Smees’s Linkedin profile\n\nAt the end of the interview\, you will also have the opportunity to ask questions to our experts during a live Q&A in Slido.  \nJoin us on November 30th to get best practices\, as well as dos and don’ts about how to avoid leadership red flags when facing organisation changes \nJoin our community here.  \nAlready in the community? Join the conversation in our Workplace CS Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/how-to-avoid-leadership-red-flags-when-facing-organisation-changes
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/11/7409_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211126T090000
DTEND;TZID=Europe/London:20211126T120000
DTSTAMP:20260407T103839
CREATED:20211110T145352Z
LAST-MODIFIED:20211124T145319Z
UID:10000234-1637917200-1637928000@customersuccess.network
SUMMARY:Digital CSN Cafe - Ireland
DESCRIPTION:An informal catch-up for Customer Success Professionals of all levels to meet virtually and share experience & knowledge  over a coffee.\n\n\nDigital Customer Success Cafe Ireland \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa  ☕ \nThis month we are going to discuss the interesting topic of Customer Success Tools and Tooling. \nWorking in CS from another country? Come join us too. We’re looking forward to hearing about your experience and thoughts on the topic! \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe are restricting\, however\, the attendance to a maximum of 35 attendees\, so everyone has a chance to speak during the meeting. We encourage you to sign up early to guarantee your place. \nPlease order tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nZoom details will be sent ahead of the session. See you online! \nYour hosts\, \nSally Donaldson\, Marta Hidouk and Brian Cronin \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/digital-csn-cafe-ireland
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/11/7425_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211125T170000
DTEND;TZID=Europe/London:20211125T180000
DTSTAMP:20260407T103839
CREATED:20211103T145549Z
LAST-MODIFIED:20211124T145317Z
UID:10000232-1637859600-1637863200@customersuccess.network
SUMMARY:CSN Cafe Oslo
DESCRIPTION:CSN (Oslo) meetup\n\n\nAn informal catch up for Customer Success professionals of all levels to meet and discuss challenges over coffee.  \nAbout this event\nThis cafe is designed for Customer Success professionals of all levels to meet\, discuss challenges and share best practices in the industry.  \nThe theme for this month’s cafe is the relationship between CS and Sales! We’ll be discussing: \n\nSales and CS handoff best practices\nCreating an effective feedback loop\nManaging renewals and upsells\n\nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-oslo-4
LOCATION:Vev HQ\, 8 Torggata\, 0181 Sentrum\, Sentrum\, 0181\, NO
CATEGORIES:Customer Success Cafe
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GEO:59.9141385;10.7477328
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Vev HQ 8 Torggata 0181 Sentrum Sentrum 0181 NO;X-APPLE-RADIUS=500;X-TITLE=8 Torggata\, 0181 Sentrum:geo:10.7477328,59.9141385
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211125T083000
DTEND;TZID=Europe/London:20211125T093000
DTSTAMP:20260407T103839
CREATED:20211124T145307Z
LAST-MODIFIED:20211124T145307Z
UID:10000235-1637829000-1637832600@customersuccess.network
SUMMARY:Digital CSN Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\nWe are proud to be launching and hosting  a range Digital Manchester Customer Success Cafes for 2021 ? ? ?.  \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nWe meet virtually on the last Thursday of every month and our yearly schedule is as follow: \n\nThursday\, 25 November 2021⋅8:30 – 9:30am\n\nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-csn-cafe-manchester-9
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/11/7446_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211123T080000
DTEND;TZID=Europe/London:20211123T090000
DTSTAMP:20260407T103839
CREATED:20211103T145536Z
LAST-MODIFIED:20211117T145302Z
UID:10000231-1637654400-1637658000@customersuccess.network
SUMMARY:CSN Cafe Lyon
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-lyon-2
LOCATION:ESKER\, 113 boulevard Stalingrad\, 69006 Lyon\, Lyon\, 69006\, FR
CATEGORIES:Customer Success Cafe
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GEO:45.7761503;4.859729
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=ESKER 113 boulevard Stalingrad 69006 Lyon Lyon 69006 FR;X-APPLE-RADIUS=500;X-TITLE=113 boulevard Stalingrad\, 69006 Lyon:geo:4.859729,45.7761503
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20211118T083000
DTEND;TZID=Europe/London:20211118T093000
DTSTAMP:20260407T103839
CREATED:20211027T145246Z
LAST-MODIFIED:20211117T145257Z
UID:10000229-1637224200-1637227800@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-3
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/10/7300_image.png
END:VEVENT
END:VCALENDAR