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DTSTART;TZID=Europe/London:20210916T083000
DTEND;TZID=Europe/London:20210916T093000
DTSTAMP:20260408T120303
CREATED:20210908T145303Z
LAST-MODIFIED:20210915T145338Z
UID:10000317-1631781000-1631784600@customersuccess.network
SUMMARY:Encuentro digital Customer Success Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/09/7201_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210914T080000
DTEND;TZID=Europe/London:20210914T090000
DTSTAMP:20260408T120303
CREATED:20210811T145245Z
LAST-MODIFIED:20210908T145301Z
UID:10000225-1631606400-1631610000@customersuccess.network
SUMMARY:What is mentoring and why you need to be in a mentoring relationship?
DESCRIPTION:Great panel discussion with mentors and mentees around mentoring feedbacks & best practices\n\n\nFor that panel discussion we will interview mentors and mentes from the CSN Mentoring program. Get ready to hear their feedbacks on what to expect from a mentoring relationship !  \nAs mentors Tal Anish\, Ido Bar-Noam & Shirley Chapman will share with us their best practices to a fulfilling mentoring relationship  \nAs mentees\, Maressa Mills and Mike Batecko will share how joining the program helped her in their careers !
URL:https://customersuccess.network/event/what-is-mentoring-and-why-you-need-to-be-in-a-mentoring-relationship
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/08/7156_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210827T083000
DTEND;TZID=Europe/London:20210827T100000
DTSTAMP:20260408T120303
CREATED:20210721T145312Z
LAST-MODIFIED:20210825T145430Z
UID:10000223-1630053000-1630058400@customersuccess.network
SUMMARY:CSN Cafe Oxford
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your\n\n\nAn informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your diary allows. \nPlease buy tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nSee you there – \nEmma & Graham \nJoin our community here or learn more about us here. \nAlready in the community? Join the Workplace CSMs Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/csn-cafe-oxford-3
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/07/7118_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210826T083000
DTEND;TZID=Europe/London:20210826T093000
DTSTAMP:20260408T120303
CREATED:20210825T145414Z
LAST-MODIFIED:20210825T145414Z
UID:10000226-1629966600-1629970200@customersuccess.network
SUMMARY:Digital CSN Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\nWe are proud to be launching and hosting  a range Digital Manchester Customer Success Cafes for 2021 ? ? ?.  \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nWe meet virtually on the last Thursday of every month and our yearly schedule is as follow: \n\nThursday\, 26 August 2021⋅8:30 – 9:30am\nThursday\, 30 September 2021⋅8:30 – 9:30am\nThursday\, 28 October 2021⋅8:30 – 9:30am\nThursday\, 25 November 2021⋅8:30 – 9:30am\n\nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-csn-cafe-manchester-6
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/08/7175_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210817T150000
DTEND;TZID=Europe/London:20210817T160000
DTSTAMP:20260408T120303
CREATED:20210804T145300Z
LAST-MODIFIED:20210811T145239Z
UID:10000224-1629212400-1629216000@customersuccess.network
SUMMARY:CSN Cafe ANZ
DESCRIPTION:An informal monthly catch up for Customer Success professionals of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-anz-3
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/08/7145_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210806T090000
DTEND;TZID=Europe/London:20210806T100000
DTSTAMP:20260408T120303
CREATED:20210721T145255Z
LAST-MODIFIED:20210804T145254Z
UID:10000222-1628240400-1628244000@customersuccess.network
SUMMARY:CSN Cafe Ireland
DESCRIPTION:An informal catch-up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nDigital Customer Success Cafe Ireland \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa  ☕ \nThis month we are going to discuss Customer Business Reviews.  \nWorking in CS from another country? Come join us too. We’re looking forward to hearing about your experience and thoughts on the topic! \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe are restricting\, however\, the attendance to a maximum of 35 attendees\, so everyone has a chance to speak during the meeting. We encourage you to sign up early to guarantee your place. \nPlease order tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nZoom details will be sent ahead of the session. See you online! \nYour hosts\, \nMarta Hidouk and Sally Donaldson \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-ireland-3
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/07/7116_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210729T083000
DTEND;TZID=Europe/London:20210729T093000
DTSTAMP:20260408T120303
CREATED:20210707T145344Z
LAST-MODIFIED:20210728T145433Z
UID:10000221-1627547400-1627551000@customersuccess.network
SUMMARY:Digital CSN Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\nWe are proud to be launching and hosting  a range Digital Manchester Customer Success Cafes for 2021 ? ? ?.  \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nWe meet virtually on the last Thursday of every month and our yearly schedule is as follow: \n\nThursday\, 29 July 2021⋅8:30 – 9:30am\nThursday\, 26 August 2021⋅8:30 – 9:30am\nThursday\, 30 September 2021⋅8:30 – 9:30am\nThursday\, 28 October 2021⋅8:30 – 9:30am\nThursday\, 25 November 2021⋅8:30 – 9:30am\n\nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-csn-cafe-manchester-5
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/07/7092_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210721T090000
DTEND;TZID=Europe/London:20210721T100000
DTSTAMP:20260408T120303
CREATED:20210630T145337Z
LAST-MODIFIED:20210714T145343Z
UID:10000218-1626858000-1626861600@customersuccess.network
SUMMARY:Drive Revenue Growth through Customer Touchpoints
DESCRIPTION:Join the CSN Master Class to learn more with guest\, Heather Thompson: a unique opportunity to deep dive into this topic with a CS expert!\n\n\nDuring this Master Class\, Heather Thompson\, Manager\, Partner & Customer Success UKI @ Hubspot\, will review/present/go through strategies on how to effectively Drive Revenue Growth through Customer Touchpoints. \nA seasoned Customer Success Leader\, Heather has been involved in customer success  for over 8 years in both North America and Europe. She is currently empowering a team of channel consultants and customer success managers in the UKI Small Business segment at Hubspot.  \nShe has been shortlisted as one of the Top 15 managers globally for revenue retention. \nHeather will share insights from her starting ground as a customer success manager right up to her experience as an accomplished customer success leader in a global SaaS organisationon.
URL:https://customersuccess.network/event/drive-revenue-growth-through-customer-touchpoints
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/06/7071_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210715T180000
DTEND;TZID=Europe/London:20210715T190000
DTSTAMP:20260408T120303
CREATED:20210616T145304Z
LAST-MODIFIED:20210714T145340Z
UID:10000313-1626372000-1626375600@customersuccess.network
SUMMARY:CSN Cafe Wroclaw
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-wroclaw-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/06/7047_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210715T080000
DTEND;TZID=Europe/London:20210715T090000
DTSTAMP:20260408T120303
CREATED:20210707T145336Z
LAST-MODIFIED:20210714T145337Z
UID:10000220-1626336000-1626339600@customersuccess.network
SUMMARY:CSN Cafe ANZ
DESCRIPTION:An informal monthly catch up for Customer Success professionals of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-anz-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/07/7089_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210713T150000
DTEND;TZID=Europe/London:20210713T160000
DTSTAMP:20260408T120303
CREATED:20210707T145324Z
LAST-MODIFIED:20210707T145324Z
UID:10000219-1626188400-1626192000@customersuccess.network
SUMMARY:CSN Cafe SEA
DESCRIPTION:An informal monthly catch up for Customer Success professionals of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-sea-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/07/7087_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210708T190000
DTEND;TZID=Europe/London:20210708T200000
DTSTAMP:20260408T120303
CREATED:20210623T145401Z
LAST-MODIFIED:20210707T145322Z
UID:10000314-1625770800-1625774400@customersuccess.network
SUMMARY:CSN Cafe Central/West USA
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-central-west-usa
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/06/7059_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210624T083000
DTEND;TZID=Europe/London:20210624T093000
DTSTAMP:20260408T120303
CREATED:20210609T145312Z
LAST-MODIFIED:20210623T145358Z
UID:10000312-1624523400-1624527000@customersuccess.network
SUMMARY:Digital CSN Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\nWe are proud to be launching and hosting  a range Digital Manchester Customer Success Cafes for 2021 ? ? ?.  \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nWe meet virtually on the last Thursday of every month and our yearly schedule is as follow: \n\nThursday\, 27 May 2021⋅8:30 – 9:30am\nThursday\, 24 June 2021⋅8:30 – 9:30am\nThursday\, 29 July 2021⋅8:30 – 9:30am\nThursday\, 26 August 2021⋅8:30 – 9:30am\nThursday\, 30 September 2021⋅8:30 – 9:30am\nThursday\, 28 October 2021⋅8:30 – 9:30am\nThursday\, 25 November 2021⋅8:30 – 9:30am\n\nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-csn-cafe-manchester-4
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/06/7026_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210623T090000
DTEND;TZID=Europe/London:20210623T094500
DTSTAMP:20260408T120303
CREATED:20210602T145427Z
LAST-MODIFIED:20210616T145300Z
UID:10000310-1624438800-1624441500@customersuccess.network
SUMMARY:CSN Breakfast: what do we want to achieve with QBRs?
DESCRIPTION:Join our panel discussion with 3 CS experts who will share their opinion and their best practices about a famous CS tool: the QBR.\n\n\nThe Quarterly Business Review is a famous activity in CS. Let’s deep dive into it. Why do we need one? What is the purpose of a QBR or an EBR? What is the right cadence? What are the key information to share? All these questions and many more will be answered by three CS experts during this engaging panel discussion.  \nJoin Morika Georgieva\, CS Team Lead EMEA at Permutive\, Vincent Terol\, Head of Customer Success at Spendesk and Anika Zubair\, VP Customer Success at Insided as they talk about this key topic. They will share their knowledge and their best practices as well as answer your questions during a live Q&A.  \nIf you are not part of the CSN yet\, join us here: https://customersuccess.network/join
URL:https://customersuccess.network/event/csn-breakfast-what-do-we-want-to-achieve-with-qbrs
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/06/7007_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210618T090000
DTEND;TZID=Europe/London:20210618T100000
DTSTAMP:20260408T120303
CREATED:20210609T145254Z
LAST-MODIFIED:20210616T145258Z
UID:10000311-1624006800-1624010400@customersuccess.network
SUMMARY:CSN Cafe Ireland
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nDigital Customer Success Cafe Ireland \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa  ☕ \nThis month we are going to discuss  customer success and its role in customer renewals.  \nWorking in CS from another country? Come join us too. We’re looking forward to hearing about your experience and thoughts on the topic! \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe are restricting\, however\, the attendance to a maximum of 35 attendees\, so everyone has a chance to speak during the meeting. We encourage you to sign up early to guarantee your place. \nPlease order tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nZoom details will be sent ahead of the session. See you online! \nYour hosts\, \nMarta Hidouk and Sally Donaldson \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-ireland-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/06/7023_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210617T083000
DTEND;TZID=Europe/London:20210617T093000
DTSTAMP:20260408T120303
CREATED:20210602T145409Z
LAST-MODIFIED:20210616T145255Z
UID:10000309-1623918600-1623922200@customersuccess.network
SUMMARY:CSN Cafe Madrid
DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender.  \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí. 
URL:https://customersuccess.network/event/csn-cafe-madrid-3
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/06/7005_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210610T180000
DTEND;TZID=Europe/London:20210610T190000
DTSTAMP:20260408T120303
CREATED:20210505T145343Z
LAST-MODIFIED:20210609T145242Z
UID:10000308-1623348000-1623351600@customersuccess.network
SUMMARY:CSN Cafe Wrocław
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-wroclaw
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/05/6960_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210527T120000
DTEND;TZID=Europe/London:20210527T130000
DTSTAMP:20260408T120303
CREATED:20210505T145328Z
LAST-MODIFIED:20210526T145433Z
UID:10000307-1622116800-1622120400@customersuccess.network
SUMMARY:CSN Cafe SEA
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-sea
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/05/6958_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210527T083000
DTEND;TZID=Europe/London:20210527T093000
DTSTAMP:20260408T120303
CREATED:20210505T145317Z
LAST-MODIFIED:20210526T145425Z
UID:10000306-1622104200-1622107800@customersuccess.network
SUMMARY:Digital CSN Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\nWe are proud to be launching and hosting  a range Digital Manchester Customer Success Cafes for 2021 ? ? ?.  \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nWe meet virtually on the last Thursday of every month and our yearly schedule is as follow: \n\nThursday\, 27 May 2021⋅8:30 – 9:30am\nThursday\, 24 June 2021⋅8:30 – 9:30am\nThursday\, 29 July 2021⋅8:30 – 9:30am\nThursday\, 26 August 2021⋅8:30 – 9:30am\nThursday\, 30 September 2021⋅8:30 – 9:30am\nThursday\, 28 October 2021⋅8:30 – 9:30am\nThursday\, 25 November 2021⋅8:30 – 9:30am\n\nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-csn-cafe-manchester-3
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/05/6956_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210526T180000
DTEND;TZID=Europe/London:20210526T184500
DTSTAMP:20260408T120303
CREATED:20210505T145306Z
LAST-MODIFIED:20210526T145422Z
UID:10000305-1622052000-1622054700@customersuccess.network
SUMMARY:CSN Master Class - Toolbox on How to Engage with Silent/Dormant Customers.
DESCRIPTION:Join the CSN Master Class to learn more with Maranda Dziekonski: a unique opportunity to deep dive into this topic with a CS expert!\n\n\nDuring this Master Class\, Maranda Dziekonski\, Senior Vice President Customer Success and People @ Swiftly\, will review/present/go through strategies to re-engage customers you haven’t heard from in a while to reduce churn and drive retention and revenue. \nMaranda Dziekonski is the Senior Vice President of Customer Success and People Ops at Swiftly. Maranda has over 20 years of experience both working in and building world-class operations. She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 3 companies with successful exits (one unicorn).\n \n\nMaranda has been honored as a Top 50 Customer Success Influencer for 2021\, Top 25 Customer Success Influencer Judge in 2020\, Top 100 Customer Success Strategist in 2017 & 2018.  \nSpeaking of review\, you will have the unique opportunity to send us your strategies/model/playbook/questions ahead of time and during the session\, Maranda Dziekonski will give his feedback on 2 of examples and answer any questions you may have during a live Q&A.  \nWhat will you get from this Master Class:  \n– Presentation of how Swiftly partner with their customers to ensure engagement from all the key contacts \n– Feedback review of two participants strategies/playbook/model/questions \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/csn-master-class-toolbox-on-how-to-engage-with-silent-dormant-customers
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/05/6954_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210526T080000
DTEND;TZID=Europe/London:20210614T210000
DTSTAMP:20260408T120303
CREATED:20210505T145253Z
LAST-MODIFIED:20210609T145239Z
UID:10000304-1622016000-1623704400@customersuccess.network
SUMMARY:CSN Cafe ANZ
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-anz
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/05/6952_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210520T083000
DTEND;TZID=Europe/London:20210520T093000
DTSTAMP:20260408T120303
CREATED:20210505T145239Z
LAST-MODIFIED:20210519T145300Z
UID:10000302-1621499400-1621503000@customersuccess.network
SUMMARY:CSN Cafe Madrid
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis event will be in Spanish.  \nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-madrid-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/05/6950_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210429T160000
DTEND;TZID=Europe/London:20210429T170000
DTSTAMP:20260408T120303
CREATED:20210324T145415Z
LAST-MODIFIED:20210428T145322Z
UID:10000285-1619712000-1619715600@customersuccess.network
SUMMARY:CSN Cafe Oslo
DESCRIPTION:An informal catch up for Customer Success professionals of all levels to meet and discuss challenges over coffee or something stronger\n\n\nThis cafe is designed for Customer Success professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThe theme for this month’s cafe is all about customer segmentation – high touch/low touch/no touch.   \n\nDo you segment your customers?\nWhat data points is your organization using to segment their customers?\nWhat has worked well?  What hasn’t?\nWhat do you want to learn from others?\n\nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights.  \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-oslo-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6827_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210429T083000
DTEND;TZID=Europe/London:20210429T093000
DTSTAMP:20260408T120303
CREATED:20210331T145729Z
LAST-MODIFIED:20210428T145320Z
UID:10000290-1619685000-1619688600@customersuccess.network
SUMMARY:Digital CSN Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\nWe are proud to be launching and hosting  a range Digital Manchester Customer Success Cafes for 2021 ? ? ?.  \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nWe meet virtually on the last Thursday of every month and our yearly schedule is as follow: \n\nThursday\, 29 April 2021⋅8:30 – 9:30am\nThursday\, 27 May 2021⋅8:30 – 9:30am\nThursday\, 24 June 2021⋅8:30 – 9:30am\nThursday\, 29 July 2021⋅8:30 – 9:30am\nThursday\, 26 August 2021⋅8:30 – 9:30am\nThursday\, 30 September 2021⋅8:30 – 9:30am\nThursday\, 28 October 2021⋅8:30 – 9:30am\nThursday\, 25 November 2021⋅8:30 – 9:30am\n\nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-csn-cafe-manchester-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6849_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210428T110000
DTEND;TZID=Europe/London:20210428T120000
DTSTAMP:20260408T120303
CREATED:20210407T145407Z
LAST-MODIFIED:20210421T145243Z
UID:10000293-1619607600-1619611200@customersuccess.network
SUMMARY:CSN Café Netherlands
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis café is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-netherlands
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/04/6868_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210421T090000
DTEND;TZID=Europe/London:20210421T094500
DTSTAMP:20260408T120303
CREATED:20210331T145718Z
LAST-MODIFIED:20210414T145314Z
UID:10000288-1618995600-1618998300@customersuccess.network
SUMMARY:CSN Breakfast: is it OK to fire a customer?
DESCRIPTION:Bad-fit customers exist\, question is: what do we do with them? How do we prevent it? Join us to learn more about this hot topic!\n\n\nThis question was asked by one of our member in the Customer Success Network community and it raised lots of valid comments and suggestions. We thought it was worth organizing a session for our members and every CS professionals out there!  \nWhy do we need to talk about it?  \nEvery company faces bad-fit customers and the question is what do we want to do them.  What is the cost of keeping them? What stops us from firing a customer? How can we avoid it in the future? If we have to stop providing service for a customer\, how do you do it?  \nPeter Lyon\, VP Customer Success at Poppulo\, Kat Fisher\, Senior CSM at Signifyd and Kristin Edwards\, CS Leader will discuss this hot topic during a panel discussion on Wednesday 21st of April at 9am GMT. They will share their experience\, tips and advice on how to face this situation. At the end of the interview\, our panelists will answer your questions during a live Q&A through Slido.  \nYou don’t want to miss it!  \nJoin the Customer Success Network\, maybe you will inspire us for the next event: https://customersuccess.network/join
URL:https://customersuccess.network/event/csn-breakfast-is-it-ok-to-fire-a-customer
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6847_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210416T090000
DTEND;TZID=Europe/London:20210416T100000
DTSTAMP:20260408T120303
CREATED:20210324T145354Z
LAST-MODIFIED:20210414T145308Z
UID:10000284-1618563600-1618567200@customersuccess.network
SUMMARY:CSN Cafe Ireland
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nDigital Customer Success Cafe Ireland \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa  ☕ \nThis month we are combining efforts of our Customers Success Managers from Cork and Dublin to discuss the topic of Customer Relationships. \nWorking in CS from another city or country? Come join us too. We’re looking forward to hearing about your experience and thoughts on the topic! \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe are restricting\, however\, the attendance to a maximum of 35 attendees\, so everyone has a chance to speak during the meeting. We encourage you to sign up early to guarantee your place. \nPlease order tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nZoom details will be sent ahead of the session. See you online! \nYour hosts\, \nMarta Hidouk and Sally Donaldson \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-ireland
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6825_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210415T083000
DTEND;TZID=Europe/London:20210415T093000
DTSTAMP:20260408T120303
CREATED:20210331T145708Z
LAST-MODIFIED:20210414T145304Z
UID:10000286-1618475400-1618479000@customersuccess.network
SUMMARY:CSN Cafe Madrid
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️. This event will be in Spanish. \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-madrid
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6844_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210415T080000
DTEND;TZID=Europe/London:20210415T090000
DTSTAMP:20260408T120303
CREATED:20210310T145438Z
LAST-MODIFIED:20210414T145301Z
UID:10000281-1618473600-1618477200@customersuccess.network
SUMMARY:CSN Cafe APAC
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-apac-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6770_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210408T080000
DTEND;TZID=Europe/London:20210408T090000
DTSTAMP:20260408T120303
CREATED:20210310T145429Z
LAST-MODIFIED:20210407T145351Z
UID:10000280-1617868800-1617872400@customersuccess.network
SUMMARY:CSN Café Lyon - 8 Avril 2021
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\nL’équipe vous propose un  café en ligne pour continuer à échanger sur nos sujets chauds \nNous vous enverrons le lien vers un Google Meet la veille de l’évènement.
URL:https://customersuccess.network/event/csn-cafe-lyon-8-avril-2021
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6768_image.png
END:VEVENT
END:VCALENDAR