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UID:10000283-1617715800-1617719400@customersuccess.network
SUMMARY:CSN Cafe Barcelona
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-barcelona-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6823_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210331T180000
DTEND;TZID=Europe/London:20210331T184500
DTSTAMP:20260408T173132
CREATED:20210303T145437Z
LAST-MODIFIED:20210331T145655Z
UID:10000279-1617213600-1617216300@customersuccess.network
SUMMARY:CSN Master Class - How to Strengthen Key Stakeholder Relationships AT SCALE
DESCRIPTION:Join the CSN Master Class to learn more with guest Steve Bernstein on ‘How to strengthen relationships with all key stakeholders AT SCALE’.\n\n\nDuring this Master Class\, Steve Bernstein\, Author\, Founder and Principal Consultant of B2B Customer Experience firm\, Wayfinder will review/present/go through ‘How to strengthen relationships with all key stakeholders AT SCALE’. \nSpeaking of review\, you will have the unique opportunity to send us your customer engagement plans ahead of time and during the session\, Steve will give his feedback on 2 engagement plans and answer any questions you may have during a live Q&A.  \nWhat will you get from this Master Class:  \n– Presentation of how Steve’s team show Wayfinder’s customers how they can strengthen key relationships AT SCALE  \n– Feedback review of two participants’ Stakeholder Engagement Plans  \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/csn-master-class-how-to-strengthen-key-stakeholder-relationships-at-scale
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/03/6748_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210330T150000
DTEND;TZID=Europe/London:20210330T163000
DTSTAMP:20260408T173132
CREATED:20210324T145321Z
LAST-MODIFIED:20210324T145321Z
UID:10000282-1617116400-1617121800@customersuccess.network
SUMMARY:Customer Success Café Nordics - Critical CS to-dos at different stages
DESCRIPTION:“Critical CS to-dos at different stages: The journey from small start up to established company”\n\n\nWelcome to the first Nordic edition of the Customer Success Café concept!  \nThis is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses\, and simply to meet with other Customer Success practitioners. \nThe event will be ONLINE  and the topic for this Café is:  \nCritical CS to-dos at different stages: The journey from small start-up to established company \nThis will be a presentation by the wonderful Ephraim Ramallo\, from Talentspace and Ferrum Ventures\, and it will be followed by a Q&A. \nBig topic\, and lots to discuss\, so let’s dig into it! \nAgenda \n* 15.00: Welcome and intro \n* 15.10:  Presentation and Q&A \n* 16.20:  Wrap-up and online Mingle \nWe look forward to see you\, and if the other editions are any indication\, it will be a lively discussion for sure! \nSee you on the 30th of March \nP.S. make sure to sign up for www.customersuccess.network for access to a wonderful community of CS practitioners! \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/customer-success-cafe-nordics-critical-cs-to-dos-at-different-stages
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6821_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210325T083000
DTEND;TZID=Europe/London:20210325T093000
DTSTAMP:20260408T173132
CREATED:20210303T145428Z
LAST-MODIFIED:20210324T145318Z
UID:10000278-1616661000-1616664600@customersuccess.network
SUMMARY:Digital CSN Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\nWe are proud to be launching and hosting  a range Digital Manchester Customer Success Cafes for 2021 ? ? ?.  \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nWe meet virtually on the last Thursday of every month and our yearly schedule is as follow: \n\nThursday\, 25 March 2021⋅8:30 – 9:30am\nThursday\, 29 April 2021⋅8:30 – 9:30am\nThursday\, 27 May 2021⋅8:30 – 9:30am\nThursday\, 24 June 2021⋅8:30 – 9:30am\nThursday\, 29 July 2021⋅8:30 – 9:30am\nThursday\, 26 August 2021⋅8:30 – 9:30am\nThursday\, 30 September 2021⋅8:30 – 9:30am\nThursday\, 28 October 2021⋅8:30 – 9:30am\nThursday\, 25 November 2021⋅8:30 – 9:30am\n\nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-csn-cafe-manchester
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/03/6746_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210309T130000
DTEND;TZID=Europe/London:20210309T140000
DTSTAMP:20260408T173132
CREATED:20210224T145343Z
LAST-MODIFIED:20210303T145421Z
UID:10000277-1615294800-1615298400@customersuccess.network
SUMMARY:CSN Cafe Barcelona
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-barcelona
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/02/6713_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210305T080000
DTEND;TZID=Europe/London:20210305T090000
DTSTAMP:20260408T173132
CREATED:20210217T145558Z
LAST-MODIFIED:20210303T145418Z
UID:10000275-1614931200-1614934800@customersuccess.network
SUMMARY:CSN Cafe APAC
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about.  \nThis is not to be missed for any Customer Success Professionals.  Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-apac
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/02/6691_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210304T080000
DTEND;TZID=Europe/London:20210304T090000
DTSTAMP:20260408T173132
CREATED:20210210T145305Z
LAST-MODIFIED:20210303T145413Z
UID:10000272-1614844800-1614848400@customersuccess.network
SUMMARY:CSN Café Lyon - 4 Mars 2021
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\nL’équipe vous propose un  café en ligne pour continuer à échanger sur nos sujets chauds \nNous vous enverrons le lien vers un Google Meet la veille de l’évènement.
URL:https://customersuccess.network/event/csn-cafe-lyon-4-mars-2021
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/02/6668_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210226T083000
DTEND;TZID=Europe/London:20210226T100000
DTSTAMP:20260408T173132
CREATED:20210224T145330Z
LAST-MODIFIED:20210224T145330Z
UID:10000276-1614328200-1614333600@customersuccess.network
SUMMARY:CSN Cafe Oxford
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your\n\n\nAn informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your diary allows. \nPlease buy tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nSee you there – \nEmma & Graham \nJoin our community here or learn more about us here. \nAlready in the community? Join the Workplace CSMs Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/csn-cafe-oxford-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/02/6710_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210226T080000
DTEND;TZID=Europe/London:20210226T090000
DTSTAMP:20260408T173132
CREATED:20210210T145300Z
LAST-MODIFIED:20210224T145325Z
UID:10000271-1614326400-1614330000@customersuccess.network
SUMMARY:Digital CSN Cafe Dublin
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about.  \nThis is not to be missed for any Customer Success Professionals.  Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/digital-csn-cafe-dublin
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/02/6666_image-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210225T160000
DTEND;TZID=Europe/London:20210225T170000
DTSTAMP:20260408T173132
CREATED:20210217T145536Z
LAST-MODIFIED:20210224T145322Z
UID:10000274-1614268800-1614272400@customersuccess.network
SUMMARY:CSN Cafe Oslo
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about.  \nThis is not to be missed for any Customer Success Professionals.  Look forward to seeing you there. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here.
URL:https://customersuccess.network/event/csn-cafe-oslo
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/02/6686_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210225T150000
DTEND;TZID=Europe/London:20210225T163000
DTSTAMP:20260408T173132
CREATED:20210217T145523Z
LAST-MODIFIED:20210224T145319Z
UID:10000273-1614265200-1614270600@customersuccess.network
SUMMARY:Customer Success Café Finland - The Scaling Edition
DESCRIPTION:Scaling: we all want to do it\, we all talk about it\, but how…? Where do you begin\, what are your wins?\n\n\nWelcome to the next edition of the Finland Customer Success Café!  \nThis is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses\, and simply to meet with other Customer Success practitioners. \nThis time the event is ONLINE  and the topic for this Café is:  \nScaling Customer Success – we all want to do it\, we all talk about it\, but how…?  \n\nWhere do you begin\, what are your wins?\nHow do you structure your team and divide CSM responsibilities?\nHow do you onboard new CSMs and do customer handovers?\nWhat practices can you adopt to move away from high-touch for most customers without compromising customer experience?\n\nBig topic\, and lots to discuss\, so let’s dig into it! \n \nAgenda \n* 15.00: Welcome and intro \n* 15.10:  Discussion in smaller groups \n* 16.15:  Wrap-up and online Mingle \nWe look forward to see you\, and if the other editions are any indication\, it will be a lively discussion for sure! \nAll the best\, and see you on the 25th of February! \nKatja\, Anna\, Martina\, Olli\, Rasmus\, Peter \nP.S. 1 *cough* please be on time *cough* \nP.S. 2 make sure to sign up for www.customersuccess.network for access to a wonderful community of CS practitioners! \nAlready in the community? Join the CSM Finland Group on Workplace. \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/customer-success-cafe-finland-the-scaling-edition
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/02/6684_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210225T083000
DTEND;TZID=Europe/London:20210225T093000
DTSTAMP:20260408T173132
CREATED:20210203T145654Z
LAST-MODIFIED:20210224T145316Z
UID:10000270-1614241800-1614245400@customersuccess.network
SUMMARY:Digital CSN Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\nWe are proud to be launching and hosting the a range Digital Manchester Customer Success Cafes for 2021 ? ? ?.  \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-customer-success-cafe-manchester-2
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/02/6639_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210217T090000
DTEND;TZID=Europe/London:20210217T095000
DTSTAMP:20260408T173132
CREATED:20210203T145641Z
LAST-MODIFIED:20210210T145250Z
UID:10000269-1613552400-1613555400@customersuccess.network
SUMMARY:CSN Breakfast: building executive-level relationships that last
DESCRIPTION:Join us for this panel discussion with three CS experts to understand how to build and execute a successful Executive Engagement Program.\n\n\nEvery CS team has faced the situation when: your champion suddenly left\, your client’s Executive has different objectives in mind and your account is  now at risk. Don’t wait for this situation to happen and starts now to think about how to build and execute an Executive Engagement Program in your organization.  \nWhat is an Executive Engagement Program? Join us for this panel discussion to understand how to get Executives buy-in\, how to build executive-level relationships for your accounts and embed it into your clients engagement plan.  \nFor this discussion\, we are excited to have three experienced CS leaders with us: Shirley Chapman\, Senior Director\, Customer Success Management (EMEA) at Pluralsight\, Allison Skidmore\, Global Head Customer Success & Renewals at SAP Customer Experience\, and Riccardo Composto\, Senior Customer Success Manager (EMEA) at Sitecore. They will share their knowledge and their advices on how to execute such a Program.  \nAt the end of the interview\, you will also have the opportunity to ask questions to our experts during a live Q&A.  \nLooking forward to it!   \nJoin our community here.  \nThis event is brought to you by members of the Customer Success Network.
URL:https://customersuccess.network/event/csn-breakfast-building-executive-level-relationships-that-last
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/02/6637_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210204T080000
DTEND;TZID=Europe/London:20210204T090000
DTSTAMP:20260408T173132
CREATED:20210120T145304Z
LAST-MODIFIED:20210203T145638Z
UID:10000268-1612425600-1612429200@customersuccess.network
SUMMARY:CSN Café Lyon - 4 Février 2021 - Stakeholder Management : Le sponsor !
DESCRIPTION:Customer Success Café Lyon – en ligne\nThème : Stakeholder Management : Le sponsor !\n\n\nL’équipe vous propose un  café en ligne pour continuer à échanger sur nos sujets chauds \nNous vous enverrons le lien vers un Google Meet la veille de l’évènement.
URL:https://customersuccess.network/event/csn-cafe-lyon-4-fevrier-2021-stakeholder-management-le-sponsor
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/01/6583_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210129T083000
DTEND;TZID=Europe/London:20210129T100000
DTSTAMP:20260408T173132
CREATED:20210120T145259Z
LAST-MODIFIED:20210127T145414Z
UID:10000267-1611909000-1611914400@customersuccess.network
SUMMARY:CSN Cafe Oxford
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your\n\n\nAn informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your diary allows. \nPlease buy tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nSee you there – \nEmma & Graham \nJoin our community here or learn more about us here. \nAlready in the community? Join the Workplace CSMs Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/csn-cafe-oxford
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2021/01/6581_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210127T090000
DTEND;TZID=Europe/London:20210127T094500
DTSTAMP:20260408T173132
CREATED:20210106T145243Z
LAST-MODIFIED:20210120T145256Z
UID:10000266-1611738000-1611740700@customersuccess.network
SUMMARY:Digital Master Class - Health scores: are you tracking the right metrics?
DESCRIPTION:Join our Digital Master Class and get extremely valuable assets on Customer Health Scores with Steven Lewandowski. \n\n\nDuring this Master Class\, Steven Lewandowski\, Director Global Customer Success at Signavio\, will present the health scores model they created at Signavio and how they review this model on a regular basis.  \nSpeaking of review\, you will have the unique opportunity to send us your model ahead of time and during the session\, Steven Lewandowski will give his feedback on 2 models and answer any questions you may have during a live Q&A.  \nRegister now to get:  \n– Presentation of a successful Health Scores model  \n– Gainsight best practices  \n– Feedback review on 2 existing health scores models  \n– Live Q&A session  \nJoin our community here.   \nAlready in the community? Join the Workplace CSM group.
URL:https://customersuccess.network/event/digital-master-class-health-scores-are-you-tracking-the-right-metrics
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2021/01/6521_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20210114T080000
DTEND;TZID=Europe/London:20210114T090000
DTSTAMP:20260408T173132
CREATED:20201209T145442Z
LAST-MODIFIED:20210113T145307Z
UID:10000264-1610611200-1610614800@customersuccess.network
SUMMARY:Café digital Lyon - Janvier 2021
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\n\nL’équipe vous propose un  café en ligne pour continuer à échanger sur nos sujets chauds \nNous vous enverrons le lien vers un Google Meet la veille de l’évènement.
URL:https://customersuccess.network/event/cafe-digital-lyon-janvier-2021
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2020/12/6393_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20201219T190000
DTEND;TZID=Europe/London:20201219T200000
DTSTAMP:20260408T173132
CREATED:20201216T145504Z
LAST-MODIFIED:20201216T145504Z
UID:10000265-1608404400-1608408000@customersuccess.network
SUMMARY:CS Cafe Dehli NCR + Africa
DESCRIPTION:Hey CS Fam\n\n\n\nAn informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your diary allows. \nPlease buy tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \n \nSee you there – \nAarti & Nitish
URL:https://customersuccess.network/event/cs-cafe-dehli-ncr-africa
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2020/12/6456_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20201218T083000
DTEND;TZID=Europe/London:20201218T100000
DTSTAMP:20260408T173132
CREATED:20201125T145403Z
LAST-MODIFIED:20201216T145454Z
UID:10000263-1608280200-1608285600@customersuccess.network
SUMMARY:Digital Customer Success Cafe Oxford
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your\n\n\n\nAn informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your diary allows. \nPlease buy tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nSee you there – \nEmma & Graham \nJoin our community here or learn more about us here. \nAlready in the community? Join the Workplace CSMs Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-customer-success-cafe-oxford
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2020/11/6305_image.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20201217T080000
DTEND;TZID=Europe/London:20201217T090000
DTSTAMP:20260408T173132
CREATED:20201125T145354Z
LAST-MODIFIED:20201216T145451Z
UID:10000261-1608192000-1608195600@customersuccess.network
SUMMARY:Customer Success Cafe London West 2020
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. Stay as long as your diary allows.\nPlease buy tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up.\nWe meet ONLINE for the foreseeable future: \nJoin Microsoft Teams Meeting \nIf you can’t join online\, here are alternative methods of commecting:\n+44 20 3443 9758   United Kingdom\, London (Toll) \nConference ID: 712 901 361# \nLocal numbers | Reset PIN | Learn more about Teams | Meeting options \n“See” you there –\nRashmee & Adam\nJoin our community here or learn more about us here. \nAlready in the community? Join the Workplace CSMs Group \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/customer-success-cafe-london-west-2020
LOCATION:Microsoft Teams!\, GB
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2020/11/6303_image.jpg
GEO:33.857276;-118.167284
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20201209T090000
DTEND;TZID=Europe/London:20201209T100000
DTSTAMP:20260408T173132
CREATED:20201125T145325Z
LAST-MODIFIED:20201202T145256Z
UID:10000259-1607504400-1607508000@customersuccess.network
SUMMARY:Digital Success Breakfast: how to build customer health scores?
DESCRIPTION:Join the last Digital Success Breakfast of the season\, brought by The Customer Success Network\, to deep dive into customer health scores. \n\n\n\nWhether you are working in a large organization or in a small start-up\, tracking your customers health is key to your success. Customer health scores help you in particular to prioritize your accounts\, manage your time effectively and predict churn.  \nDavid Jessup\,  Associate Director of Customer Success at Sprinklr\, and Shachar Avrahami\, Product Manager at EverAfter AI\, will join this panel to share their experience as well as best practices. David will talk us through how the CS team at Sprinklr tracks key metrics to manage Enterprise accounts.  Shachar will explain to us how to move from a ‘sentiment’ model to a more predictive\, data driven approach and how he has built and monitored a predictive customer health model at Verbit.  \nAt the end of the interview\, you will also have the opportunity to ask questions to our experts.  \nLooking forward to it!   \nJoin our community here.  \nThis event is brought to you by members of the Customer Success Network.
URL:https://customersuccess.network/event/digital-success-breakfast-how-to-build-customer-health-scores
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2020/11/6300_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20201204T080000
DTEND;TZID=Europe/London:20201204T093000
DTSTAMP:20260408T173132
CREATED:20201125T145316Z
LAST-MODIFIED:20201202T145253Z
UID:10000257-1607068800-1607074200@customersuccess.network
SUMMARY:Digital Customer Success Cafe Dublin
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. \n\n\n\nPlease join us for a 90 minute discussion on the topic of Healthscores. We’d like to hear your best practices\, platforms and tools of measurement and lessons you have learned along the way. \nWe are restricting the attendance to a maximum of 35 attendees so sign up early to guarantee your place. Zoom invite will be sent to all registered attendees Thursday\, Dec 3rd. Look forward to speaking to you then.  \nWorking in CS from another city? Come join us too. \nLimited tickets for our virtual setting\, to give everyone the opportunity to chat and give feedback. Please order tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nZoom details will be sent ahead of the session. See you online!  \nGrace \nGrace Fuller\, Dublin\, Customer Success Network Ireland & Nitro \nJoin our community here or learn more about us here.  \nAlready in the community? Join the Workplace CSM – Ireland Group \nThis event is brought to you by members of Customer Success Network
URL:https://customersuccess.network/event/digital-customer-success-cafe-dublin
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2020/11/6298_image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20201203T080000
DTEND;TZID=Europe/London:20201203T090000
DTSTAMP:20260408T173132
CREATED:20201125T145307Z
LAST-MODIFIED:20201202T145250Z
UID:10000255-1606982400-1606986000@customersuccess.network
SUMMARY:Café digital Lyon - Décembre 2020
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\n\nL’équipe vous propose un  café en ligne pour continuer à échanger sur nos sujets chauds \nNous vous enverrons le lien vers un Google Meet la veille de l’évènement.
URL:https://customersuccess.network/event/cafe-digital-lyon-decembre-2020
LOCATION:Lyon\, Lyon\, France
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2020/11/6296_image.jpg
GEO:45.764043;4.835659
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20201126T083000
DTEND;TZID=Europe/London:20201126T093000
DTSTAMP:20260408T173132
CREATED:20201125T145252Z
LAST-MODIFIED:20201125T145252Z
UID:10000253-1606379400-1606383000@customersuccess.network
SUMMARY:Digital Customer Success Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\n\nWe are proud to be launching and hosting the fifth Digital Manchester Customer Success Cafe ? ? \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-customer-success-cafe-manchester
CATEGORIES:Customer Success Cafe
ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2020/11/6294_image.png
END:VEVENT
END:VCALENDAR