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SUMMARY:Digital Success Breakfast: how to build customer health scores?
DESCRIPTION:Join the last Digital Success Breakfast of the season\, brought by The Customer Success Network\, to deep dive into customer health scores. \n\n\n\nWhether you are working in a large organization or in a small start-up\, tracking your customers health is key to your success. Customer health scores help you in particular to prioritize your accounts\, manage your time effectively and predict churn.  \nDavid Jessup\,  Associate Director of Customer Success at Sprinklr\, and Shachar Avrahami\, Product Manager at EverAfter AI\, will join this panel to share their experience as well as best practices. David will talk us through how the CS team at Sprinklr tracks key metrics to manage Enterprise accounts.  Shachar will explain to us how to move from a ‘sentiment’ model to a more predictive\, data driven approach and how he has built and monitored a predictive customer health model at Verbit.  \nAt the end of the interview\, you will also have the opportunity to ask questions to our experts.  \nLooking forward to it!   \nJoin our community here.  \nThis event is brought to you by members of the Customer Success Network.
URL:https://customersuccess.network/event/digital-success-breakfast-how-to-build-customer-health-scores
CATEGORIES:Customer Success Cafe
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DTSTART;TZID=Europe/London:20201204T080000
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SUMMARY:Digital Customer Success Cafe Dublin
DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges and drink coffee. \n\n\n\nPlease join us for a 90 minute discussion on the topic of Healthscores. We’d like to hear your best practices\, platforms and tools of measurement and lessons you have learned along the way. \nWe are restricting the attendance to a maximum of 35 attendees so sign up early to guarantee your place. Zoom invite will be sent to all registered attendees Thursday\, Dec 3rd. Look forward to speaking to you then.  \nWorking in CS from another city? Come join us too. \nLimited tickets for our virtual setting\, to give everyone the opportunity to chat and give feedback. Please order tickets only for yourself. We’ve set the ticket as one per person\, because we find people who arrange their own ticket are more likely to turn up. \nZoom details will be sent ahead of the session. See you online!  \nGrace \nGrace Fuller\, Dublin\, Customer Success Network Ireland & Nitro \nJoin our community here or learn more about us here.  \nAlready in the community? Join the Workplace CSM – Ireland Group \nThis event is brought to you by members of Customer Success Network
URL:https://customersuccess.network/event/digital-customer-success-cafe-dublin
CATEGORIES:Customer Success Cafe
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DTSTART;TZID=Europe/London:20201203T080000
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SUMMARY:Café digital Lyon - Décembre 2020
DESCRIPTION:Customer Success Café Lyon – en ligne\n\n\n\nL’équipe vous propose un  café en ligne pour continuer à échanger sur nos sujets chauds \nNous vous enverrons le lien vers un Google Meet la veille de l’évènement.
URL:https://customersuccess.network/event/cafe-digital-lyon-decembre-2020
LOCATION:Lyon\, Lyon\, France
CATEGORIES:Customer Success Cafe
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DTSTART;TZID=Europe/London:20201126T083000
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SUMMARY:Digital Customer Success Cafe Manchester
DESCRIPTION:Digital Customer Success Cafe Manchester\n\n\n\nWe are proud to be launching and hosting the fifth Digital Manchester Customer Success Cafe ? ? \nThis Cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in the morning virtually over a cuppa ☕️ \nThese Cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nThis is not to be missed for any Customer Success Professionals in the North West and we will be running the Cafe’s on a monthly rolling basis.  \nPlease sign up and get in contact if you have any questions.  \nSee you there.  \nAlex & Elena \nThis event is brought to you by members of Customer Success Network.
URL:https://customersuccess.network/event/digital-customer-success-cafe-manchester
CATEGORIES:Customer Success Cafe
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