BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Customer Success Network - ECPv6.15.19//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Customer Success Network X-ORIGINAL-URL:https://customersuccess.network X-WR-CALDESC:Events for Customer Success Network REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20210328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20211031T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20220327T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20221030T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20231029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Paris BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20210328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20211031T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20220327T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20221030T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20231029T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Dublin BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:IST DTSTART:20210328T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20211031T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:IST DTSTART:20220327T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20221030T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:IST DTSTART:20230326T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20231029T010000 END:DAYLIGHT END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Helsinki BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20210328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20211031T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20220327T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20221030T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20231029T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20230119T190000 DTEND;TZID=Europe/London:20230119T210000 DTSTAMP:20260407T221852 CREATED:20221012T145259Z LAST-MODIFIED:20221012T145259Z UID:10000366-1674154800-1674162000@customersuccess.network SUMMARY:CSN Cafe Lyon DESCRIPTION:Un rassemblement mensuel et informel pour les Customer Success Managers de tout niveau pour se rencontrer et échanger autour d’un café.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-lyon-13 LOCATION:Vous serez informé(e) bientôt du lieu de notre CSN Café.\, Vous serez informé(e) bientôt du lieu de notre CSN Café.\, 69000 Lyon\, Lyon\, 69000\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/10/8714_image-scaled.jpg GEO:45.763241;4.8338496 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Vous serez informé(e) bientôt du lieu de notre CSN Café. Vous serez informé(e) bientôt du lieu de notre CSN Café. 69000 Lyon Lyon 69000 FR;X-APPLE-RADIUS=500;X-TITLE=Vous serez informé(e) bientôt du lieu de notre CSN Café.\, 69000 Lyon:geo:4.8338496,45.763241 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20230118T160000 DTEND;TZID=Europe/London:20230118T164500 DTSTAMP:20260407T221852 CREATED:20221221T145231Z LAST-MODIFIED:20221221T145231Z UID:10000379-1674057600-1674060300@customersuccess.network SUMMARY:SUPERCHARGED FOR SUCCESS: CSN Master Class with Growth Molecules™ DESCRIPTION:Join the CSN Master Class with Emilia D’Anzica. Unique opportunity to deep dive into Success Planning with a CS expert!\n\n\nDuring this Master Class\, guest Emilia D’Anzica\, Author and the Founder and Managing Partner of Growth Molecules™\, will join us for a highly interactive and high impact power workshop on success planning. \nCompanies are becoming hyper-focused on protecting their current customers as we go into 2023 with uncertain economic times. One of the best ways to do this is to supercharge your customer success team with mutual action plans. Emilia will lead a break out session to reinforce learnings on creating effective success plans. Each participant will leave with an exclusive template and and key takeaways from Emilia’s Growth Molecules™ Academy. \nEmilia is an author and the Founder and Managing Partner of Growth Molecules™\, a management consulting firm helping clients build and optimise customer support and success programs. She is also an active contributor to the Forbes Council and serves on several advisory boards globally. Before founding her company\, Emilia was an early employee at several successful companies\, including WalkMe\, BrightEdge\, and Jobvite. Emilia resides in the San Francisco Bay Area\, CA\, with her three children and partner. Pressing ON as a Tech Mom is her first book. Emilia has been named a Top 50 Customer Loyalty Thought Leader by Thinkers 360\, Top 50 Customer Success Influencers by Smart Karrot and 2022 TOP influencers by Egnati. \nWhat will you get from this Master Class: \n– Interactive session on how to ‘Prepare\, Build & Deliver Sustainable Mutual Action Plans’ \n- Breakout room exercise with an exclusive PDF template from the Growth Molecules™ Academy \n– Feedback review of break out room exercise \nJoin our community here. \nAlready in the community? Join the Workplace CSM group. URL:https://customersuccess.network/event/supercharged-for-success-csn-master-class-with-growth-molecules CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/12/8883_image.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20230104T140000 DTEND;TZID=Europe/London:20230104T150000 DTSTAMP:20260407T221852 CREATED:20221109T145410Z LAST-MODIFIED:20221109T145410Z UID:10000377-1672840800-1672844400@customersuccess.network SUMMARY:CSN Cafe London - how to create a 'Tech Touch' approach which works! DESCRIPTION:An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge.\n\n\nThis Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet\, discuss challenges and share best practices in the industry over a cuppa ☕. \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe encourage you to sign up early to guarantee your place. \nPlease order tickets only for yourself. \nIn this event we will discuss the topic of the ‘tech touch’ approach to customer success. How can we ensure we offer a great level of service without hiring an army of people? \nHave you used technology solutions to tackle this challenge? What would you recommend? What mistakes were made and lessons learnt? \nCome along and tell us all about it! \nYour host\, \nMichelle Garnham \nFounder of Ellacott Consulting and The Customer Success Conversation series \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. URL:https://customersuccess.network/event/csn-cafe-london-how-to-create-a-tech-touch-approach-which-works CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/11/8802_image-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20221212T123000 DTEND;TZID=Europe/London:20221212T133000 DTSTAMP:20260407T221852 CREATED:20221012T145249Z LAST-MODIFIED:20221012T145249Z UID:10000365-1670848200-1670851800@customersuccess.network SUMMARY:CSN Cafe Lyon DESCRIPTION:Un rassemblement mensuel et informel pour les Customer Success Managers de tout niveau pour se rencontrer et échanger autour d’un café.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-lyon-12 CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/10/8711_image-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Paris:20221201T183000 DTEND;TZID=Europe/Paris:20221201T200000 DTSTAMP:20260407T221852 CREATED:20221102T145321Z LAST-MODIFIED:20221102T145321Z UID:10000375-1669919400-1669924800@customersuccess.network SUMMARY:CSN Cafe French Riviera DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet and discuss challenges over a coffee/drink.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in a friendly atmosphere. \nDecember 2022 topic: customer Onboarding \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. URL:https://customersuccess.network/event/csn-cafe-french-riviera-3 LOCATION:Le MK\, Avenue Roumanille\, 06410 Biot\, Biot\, 06410\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/11/8769_image.png GEO:43.6210635;7.0745526 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Le MK Avenue Roumanille 06410 Biot Biot 06410 FR;X-APPLE-RADIUS=500;X-TITLE=Avenue Roumanille\, 06410 Biot:geo:7.0745526,43.6210635 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Dublin:20221130T190000 DTEND;TZID=Europe/Dublin:20221130T220000 DTSTAMP:20260407T221852 CREATED:20221102T145312Z LAST-MODIFIED:20221102T145312Z UID:10000374-1669834800-1669845600@customersuccess.network SUMMARY:Customer Success Cafe - Dublin (In -Person) DESCRIPTION:An informal catch-up for Customer Success Professionals of all levels to meet IN PERSON and share experience & knowledge.\n\n\nThis Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet\, discuss challenges and share best practices in the industry over a cuppa ☕ or a pint. \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe encourage you to sign up early to guarantee your place\, so that we can book the appropriate space. \nPlease order tickets only for yourself. \nSee you there! \nYour hosts\, \nMarta Hidouk\, Brian Cronin\, Ezra Zimbler \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. URL:https://customersuccess.network/event/customer-success-cafe-dublin-in-person LOCATION:The Hairy Lemon\, Stephen Street Lower\, Dublin 2\, Dublin 2\, IE CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/11/8767_image.png GEO:53.3412668;-6.2642529 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Hairy Lemon Stephen Street Lower Dublin 2 Dublin 2 IE;X-APPLE-RADIUS=500;X-TITLE=Stephen Street Lower\, Dublin 2:geo:-6.2642529,53.3412668 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Paris:20221130T080000 DTEND;TZID=Europe/Paris:20221130T093000 DTSTAMP:20260407T221852 CREATED:20221116T145325Z LAST-MODIFIED:20221116T145325Z UID:10000378-1669795200-1669800600@customersuccess.network SUMMARY:CSN Cafe Paris DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-paris-2 LOCATION:Grand café Capucines\, 4 Bd des Capucines\, 75009 Paris\, Paris\, 75009\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/11/8814_image-scaled.jpg GEO:48.8711247;2.3336188 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Grand café Capucines 4 Bd des Capucines 75009 Paris Paris 75009 FR;X-APPLE-RADIUS=500;X-TITLE=4 Bd des Capucines\, 75009 Paris:geo:2.3336188,48.8711247 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20221124T190000 DTEND;TZID=Europe/London:20221124T210000 DTSTAMP:20260407T221852 CREATED:20221005T145443Z LAST-MODIFIED:20221005T145443Z UID:10000362-1669316400-1669323600@customersuccess.network SUMMARY:CSN Cafe Lyon DESCRIPTION:Un rassemblement mensuel et informel pour les Customer Success Managers de tout niveau pour se rencontrer et échanger autour d’un café.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-lyon-10 LOCATION:Vous serez informé du lieu de l’événement bientôt.\, Lyon\, 69000 Lyon\, Lyon\, 69000\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/10/8697_image-scaled.jpg GEO:45.763241;4.8338496 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Vous serez informé du lieu de l’événement bientôt. Lyon 69000 Lyon Lyon 69000 FR;X-APPLE-RADIUS=500;X-TITLE=Lyon\, 69000 Lyon:geo:4.8338496,45.763241 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20221124T180000 DTEND;TZID=Europe/London:20221124T200000 DTSTAMP:20260407T221852 CREATED:20221012T145237Z LAST-MODIFIED:20221012T145237Z UID:10000364-1669312800-1669320000@customersuccess.network SUMMARY:CSN Café Montpellier DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-montpellier-4 LOCATION:Montpellier\, Bassin Jacques Cœur\, 34000 Montpellier\, Montpellier\, 34000\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/10/8709_image-scaled.jpg GEO:43.59951;3.9003788 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Montpellier Bassin Jacques Cœur 34000 Montpellier Montpellier 34000 FR;X-APPLE-RADIUS=500;X-TITLE=Bassin Jacques Cœur\, 34000 Montpellier:geo:3.9003788,43.59951 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20221122T180000 DTEND;TZID=Europe/London:20221122T200000 DTSTAMP:20260407T221852 CREATED:20221026T145247Z LAST-MODIFIED:20221026T145247Z UID:10000373-1669140000-1669147200@customersuccess.network SUMMARY:CSN Cafe Cambridge DESCRIPTION:An informal catch up for Customer Success Managers of all levels to meet\, learn & discuss challenges over a drinks & food.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry over drinks and food ☕️ 🍻 (Thanks to our sponsors and Bradfield Centre residents: Gearset) \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nMake sure you share your discussion topic ideas when you book in. \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. \nThis is not to be missed for any Customer Success Professionals. Register for your place today. Looking forward to seeing you there. URL:https://customersuccess.network/event/csn-cafe-cambridge-2 LOCATION:The Bradfield Centre\, The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA\, Cambridge\, CB4 0GA\, GB CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/10/8746_image.png GEO:52.2336658;0.1462957 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Bradfield Centre The Bradfield Centre 184 Cambridge Science Park Road Cambridge CB4 0GA Cambridge CB4 0GA GB;X-APPLE-RADIUS=500;X-TITLE=The Bradfield Centre\, 184 Cambridge Science Park Road\, Cambridge\, CB4 0GA:geo:0.1462957,52.2336658 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Helsinki:20221115T173000 DTEND;TZID=Europe/Helsinki:20221115T210000 DTSTAMP:20260407T221852 CREATED:20221109T145351Z LAST-MODIFIED:20221109T145351Z UID:10000376-1668533400-1668546000@customersuccess.network SUMMARY:Customer Success Café Helsinki : Customer retention & lifecycle management DESCRIPTION:The impact you wish to achieve: Hosted @Smartly “Customer retention and the key challenges in life cycle mgt”. Presented By Intercom.\n\n\nWelcome to the next edition of the Helsinki Customer Success Café! \nWe’ll be live\, in Central Helsinki @ the offices of Smartly 🤩 \nThis is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses\, and simply to meet with other Customer Success practitioners. We will make the agenda light\, catch up\, and discuss how you can increase customer retention. We will have a Panel discussion: hosted by Intercom: covering the meaning of customer retention and the key challenges in life cycle management \n \nAgenda \n* 17.30: Welcome and intro \n* 17.40: Presentation/ Customer Success Network \n* 17:45 Panel discussion: Intercom: the meaning of customer retention and the key challenges in life cycle management. \nFacilitator: Leena Kaloinen\, Head of Retention Management\, Intercom \n* 19:15: Mingling/ Break-out sessions \n* 20:15: Wrap-up \nWe look forward to seeing you\, and if the other editions are any indication\, it will be a lively discussion for sure! \nAll the best\, and see you on the 15th of November! \nPeter\, Keith\, Anna\, Maria\, Aaron\, \nP.S. 1 *cough* please be on time *cough* \nP.S. 2 make sure to sign up for www.customersuccess.network for access to a wonderful community of CS practitioners! \nAlready in the community? Join the CSM Finland Group on Workplace. \nThis event is brought to you by members of the Customer Success Network. URL:https://customersuccess.network/event/customer-success-cafe-helsinki-customer-retention-lifecycle-management LOCATION:Smartly.io Helsinki HQ\, 2 G Elielinaukio\, 00100 Helsinki\, Helsinki\, 00100\, FI CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/11/8800_image.jpg GEO:60.1715565;24.9381633 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Smartly.io Helsinki HQ 2 G Elielinaukio 00100 Helsinki Helsinki 00100 FI;X-APPLE-RADIUS=500;X-TITLE=2 G Elielinaukio\, 00100 Helsinki:geo:24.9381633,60.1715565 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Helsinki:20221103T170000 DTEND;TZID=Europe/Helsinki:20221103T193000 DTSTAMP:20260407T221852 CREATED:20221026T145243Z LAST-MODIFIED:20221026T145243Z UID:10000372-1667494800-1667503800@customersuccess.network SUMMARY:Customer Success Café Helsinki - Growth Series DESCRIPTION:It’s that time again! In this meeting\, we will discuss “How to increase customer advocacy”. Hosted by Aiven\n\n\nWelcome to the next edition of the Helsinki Customer Success Café! \nWe’ll be live\, in Central Helsinki @ the offices of Aiven 🤩 \nThis is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses\, and simply to meet with other Customer Success practitioners. \nWe will make the agenda light\, we will catch up\, discuss how you can increase customer advocacy\, and increase LTV as a Customer Success professional in 2022 \nAgenda \n* 17.00: Doors open \n* 17.30: Welcome and intro \n* 17.40: Presentation/ How to increase customer advocacy – Vanessa Moultson – Senior CS Manager @Aiven \n* 18:15 Mingling/ Break-out sessions \n* 19:00: Wrap-up \nWe look forward to seeing you\, and if the other editions are any indication\, it will be a lively discussion for sure! \nAll the best\, and see you on the 3rd of November! \nPeter\, Keith\, Anna S\, Maria\, Aaron\, \nP.S. 1 *cough* please be on time *cough* \nP.S. 2 make sure to sign up for www.customersuccess.network for access to a wonderful community of CS practitioners! \nAlready in the community? Join the CSM Finland Group on Workplace! \nThis event is brought to you by members of the Customer Success Network. URL:https://customersuccess.network/event/customer-success-cafe-helsinki-growth-series LOCATION:Antinkatu 1\, 1 Antinkatu\, 00100 Helsinki\, Helsinki\, 00100\, FI CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/10/8744_image.jpg GEO:60.1704502;24.9315807 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Antinkatu 1 1 Antinkatu 00100 Helsinki Helsinki 00100 FI;X-APPLE-RADIUS=500;X-TITLE=1 Antinkatu\, 00100 Helsinki:geo:24.9315807,60.1704502 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20221026T160000 DTEND;TZID=Europe/London:20221026T183000 DTSTAMP:20260407T221852 CREATED:20220921T145331Z LAST-MODIFIED:20220921T145331Z UID:10000361-1666800000-1666809000@customersuccess.network SUMMARY:CSN Cafe - Copenhagen DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nIn Copenhagen we meet monthly over coffee and quarterly with larger events where guest speakers present their findings\, experience\, failures\, successes on a particular topic (followed by breakout discussions) \nIn this quarter’s larger event\, we’re joined by Hélène Hulthin Hagnéré\, owner of the Customer Success consultancy\, SCHHH. Hélène will discuss the topic of customer onboarding and share what rules not to take for granted in the journey. She’ll answer questions you have\, including challenges you’re facing onboarding your customers. \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. URL:https://customersuccess.network/event/csn-cafe-copenhagen-2 LOCATION:Onomondo\, H. C. Hansens Gade 4\, 2300 København\, København\, 2300\, DK CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/09/8667_image.png GEO:55.663357;12.5739337 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Onomondo H. C. Hansens Gade 4 2300 København København 2300 DK;X-APPLE-RADIUS=500;X-TITLE=H. C. Hansens Gade 4\, 2300 København:geo:12.5739337,55.663357 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20221018T123000 DTEND;TZID=Europe/London:20221018T133000 DTSTAMP:20260407T221852 CREATED:20221012T145227Z LAST-MODIFIED:20221012T145227Z UID:10000363-1666096200-1666099800@customersuccess.network SUMMARY:CSN Cafe Lyon DESCRIPTION:Un rassemblement mensuel et informel pour les Customer Success Managers de tout niveau pour se rencontrer et échanger autour d’un café.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nLa thématique pour cette fois-ci\, c’est “comment partir de rien quand tu es le premier CSM de ta structure” sous forme d’un CoDev pour profiter de l’intelligence collective et proposer des solutions. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-lyon-11 CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/10/8707_image-scaled.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220929T190000 DTEND;TZID=Europe/London:20220929T210000 DTSTAMP:20260407T221852 CREATED:20220921T145322Z LAST-MODIFIED:20220921T145322Z UID:10000360-1664478000-1664485200@customersuccess.network SUMMARY:CSN Cafe Lyon DESCRIPTION:Un rassemblement mensuel et informel pour les Customer Success Managers de tout niveau pour se rencontrer et échanger autour d’un café.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nSurtout que cette fois-ci\, nous allons parlé du “Time Management” et nous avons notre Special Guest…. Florian MEFFRE qui nous partagera ses riches expériences sur ce sujet. \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-lyon-9 LOCATION:HUB612\, 90 Cours Lafayette\, 69003 Lyon\, Lyon\, 69003\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/09/8664_image-scaled.jpg GEO:45.7628937;4.8493822 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=HUB612 90 Cours Lafayette 69003 Lyon Lyon 69003 FR;X-APPLE-RADIUS=500;X-TITLE=90 Cours Lafayette\, 69003 Lyon:geo:4.8493822,45.7628937 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220929T183000 DTEND;TZID=Europe/London:20220929T200000 DTSTAMP:20260407T221852 CREATED:20220803T145240Z LAST-MODIFIED:20220803T145240Z UID:10000356-1664476200-1664481600@customersuccess.network SUMMARY:CSN Cafe French Riviera DESCRIPTION:An informal monthly catch up for Customer Success Professionals of all levels to meet and discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry in a friendly atmosphere. \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. URL:https://customersuccess.network/event/csn-cafe-french-riviera-2 LOCATION:Le MK\, Avenue Roumanille\, 06410 Biot\, Biot\, 06410\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/08/8584_image.png GEO:43.6210635;7.0745526 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Le MK Avenue Roumanille 06410 Biot Biot 06410 FR;X-APPLE-RADIUS=500;X-TITLE=Avenue Roumanille\, 06410 Biot:geo:7.0745526,43.6210635 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220929T180000 DTEND;TZID=Europe/London:20220929T190000 DTSTAMP:20260407T221852 CREATED:20220921T145309Z LAST-MODIFIED:20220921T145309Z UID:10000359-1664474400-1664478000@customersuccess.network SUMMARY:CSN Café Montpellier DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-montpellier-3 LOCATION:Montpellier\, Bassin Jacques Cœur\, 34000 Montpellier\, Montpellier\, 34000\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/09/8661_image-scaled.jpg GEO:43.59951;3.9003788 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Montpellier Bassin Jacques Cœur 34000 Montpellier Montpellier 34000 FR;X-APPLE-RADIUS=500;X-TITLE=Bassin Jacques Cœur\, 34000 Montpellier:geo:3.9003788,43.59951 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220929T083000 DTEND;TZID=Europe/London:20220929T093000 DTSTAMP:20260407T221852 CREATED:20220921T145302Z LAST-MODIFIED:20220921T145302Z UID:10000358-1664440200-1664443800@customersuccess.network SUMMARY:Encuentro digital Customer Success DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender. \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí.  URL:https://customersuccess.network/event/encuentro-digital-customer-success CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/09/8659_image.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220915T160000 DTEND;TZID=Europe/London:20220915T180000 DTSTAMP:20260407T221852 CREATED:20220824T145458Z LAST-MODIFIED:20220824T145458Z UID:10000357-1663257600-1663264800@customersuccess.network SUMMARY:CSN Cafe - Copenhagen DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet virtually\, discuss challenges over a coffee.\n\n\nThis cafe is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nIn Copenhagen we meet monthly with larger quarterly events where a guest speaker presents their findings\, experience\, failures\, successes on a particular topic (followed by breakout discussions) \nIn this quarter’s larger event\, we’re joined by Hélène Hulthin Hagnéré\, owner of the Customer Success consultancy\, SCHHH. Hélène will discuss the topic of customer onboarding\, more specifically: X \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. URL:https://customersuccess.network/event/csn-cafe-copenhagen LOCATION:Clerk.io\, 8G Kigkurren\, 2300 København\, København\, 2300\, DK CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/08/8612_image.png GEO:55.662144;12.5762393 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Clerk.io 8G Kigkurren 2300 København København 2300 DK;X-APPLE-RADIUS=500;X-TITLE=8G Kigkurren\, 2300 København:geo:12.5762393,55.662144 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220818T183000 DTEND;TZID=Europe/London:20220818T220000 DTSTAMP:20260407T221852 CREATED:20220727T145302Z LAST-MODIFIED:20220727T145302Z UID:10000354-1660847400-1660860000@customersuccess.network SUMMARY:In-Person CSN Cafe - Ireland DESCRIPTION:An informal catch-up for Customer Success Professionals of all levels to meet IN PERSON and share experience & knowledge.\n\n\nFirst IN-PERSON Customer Success Cafe in Dublin since over 2 years! \nThis Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet\, discuss challenges and share best practices in the industry over a cuppa ☕ or a pint. \nThese Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. \nWe encourage you to sign up early to guarantee your place\, so that we can book the appropriate space. \nPlease order tickets only for yourself. \nSee you there! \nYour hosts\, \nMarta Hidouk\, Brian Cronin\, Ezra Zimbler \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. URL:https://customersuccess.network/event/in-person-csn-cafe-ireland LOCATION:McGrattans Pub\, 76 Fitzwilliam Lane\, Dublin 2\, Dublin 2\, IE CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/07/8526_image.png GEO:53.3385063;-6.2513162 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=McGrattans Pub 76 Fitzwilliam Lane Dublin 2 Dublin 2 IE;X-APPLE-RADIUS=500;X-TITLE=76 Fitzwilliam Lane\, Dublin 2:geo:-6.2513162,53.3385063 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220818T160000 DTEND;TZID=Europe/London:20220818T180000 DTSTAMP:20260407T221852 CREATED:20220803T145234Z LAST-MODIFIED:20220803T145234Z UID:10000355-1660838400-1660845600@customersuccess.network SUMMARY:Customer Success Café Helsinki - The Reboot Edition DESCRIPTION:Finally\, let’s meet again. And\, also\, 2022 has been rough for many: what’s next for Customer Success and you? Let’s meet again & talk\n\n\nWelcome to the next edition of the Helsinki Customer Success Café! \nAfter 2 years of a corona-break\, it’s time to meet again: it’s been WAY too long! We’ll be live\, at the offices of Lumoa.me 🤩 \nThis is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses\, and simply to meet with other Customer Success practitioners. \nAnd\, because it’s been so long\, let’s keep the agenda light\, and simply catch up\, and talk about what’s next for you as a Customer Success professional in 2022 \nAgenda \n* 16.00: Welcome and intro \n* 16.15: Discussion/mingling/presentation \n* 18:00: Wrap-up \nWe look forward to see you\, and if the other editions are any indication\, it will be a lively discussion for sure! \nAll the best\, and see you on the 18th of August! \nKatja\, Anna\, Martina\, Olli\, Rasmus\, Peter \nP.S. 1 *cough* please be on time *cough* \nP.S. 2 make sure to sign up for www.customersuccess.network for access to a wonderful community of CS practitioners! \nAlready in the community? Join the CSM Finland Group on Workplace. \nThis event is brought to you by members of Customer Success Network. URL:https://customersuccess.network/event/customer-success-cafe-helsinki-the-reboot-edition LOCATION:Rantatie Business Park\, 8 Hermannin rantatie\, 00580 Helsinki\, Helsinki\, 00580\, FI CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/08/8582_image.jpg GEO:60.190207;24.9781351 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Rantatie Business Park 8 Hermannin rantatie 00580 Helsinki Helsinki 00580 FI;X-APPLE-RADIUS=500;X-TITLE=8 Hermannin rantatie\, 00580 Helsinki:geo:24.9781351,60.190207 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220726T120000 DTEND;TZID=Europe/London:20220726T130000 DTSTAMP:20260407T221852 CREATED:20220706T145313Z LAST-MODIFIED:20220706T145313Z UID:10000353-1658836800-1658840400@customersuccess.network SUMMARY:CSN Master Class: Winning Strategies for Customer Education DESCRIPTION:Join our next CSN Master Class with special guest\, Alessandra Conca\, Manager Customer Onboarding Hubspot France\n\n\nDuring this Master Class\, guest Alessandra Conca\, Manager Customer Onboarding at Hubspot\, will teach us how to construct a winning strategy for customer education\, delivering the right content to the right stakeholder\, at the right time. \nAlessandra has over 10 years of experience in customer success\, consulting\, project and change management. In the last 6 years she has specialised in the SaaS industry and especially in onboarding and change management \nWhat will you get from this Master Class: \n– A lesson on constructing customer education journeys: how to tailor education to the right stakeholders\, backed up by research and practice around change management \n– A learning activity on customer education and change management to complete in working groups and then discuss with all attendees and our presenter \n– Live Q&A session \nJoin our community here. \nAlready in the community? Join the Workplace CSM group. URL:https://customersuccess.network/event/csn-master-class-winning-strategies-for-customer-education CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/07/8462_image.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220721T180000 DTEND;TZID=Europe/London:20220721T190000 DTSTAMP:20260407T221852 CREATED:20220706T145257Z LAST-MODIFIED:20220706T145257Z UID:10000352-1658426400-1658430000@customersuccess.network SUMMARY:CSN Café Montpellier DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-montpellier-2 LOCATION:Montpellier\, Bassin Jacques Cœur\, 34000 Montpellier\, Montpellier\, 34000\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/07/8460_image-scaled.jpg GEO:43.59951;3.9003788 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Montpellier Bassin Jacques Cœur 34000 Montpellier Montpellier 34000 FR;X-APPLE-RADIUS=500;X-TITLE=Bassin Jacques Cœur\, 34000 Montpellier:geo:3.9003788,43.59951 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220721T090000 DTEND;TZID=Europe/London:20220721T100000 DTSTAMP:20260407T221852 CREATED:20220622T145252Z LAST-MODIFIED:20220622T145252Z UID:10000350-1658394000-1658397600@customersuccess.network SUMMARY:CSN Breakfast: Supercharging customer success with customer education DESCRIPTION:Join our panel discussion with three CS experts to understand how to boost customer success with efficient client education\n\n\nOur 3 pannelists will discuss how to boost customer success with efficient client education \nSally Donaldson – Customer Success Lead at StreamNative \nMathilde Fouquet – Lead Client Success Manager at Bazaarvoice \nKy Ismet – VP of Customer Success at Ometria \n \nJoin us on the 21st of July to learn: \n\nwhy customer education is a key part of customer success\, and not a separate department\nwhen it is time to invest in a dedicated education team and how to get buy-in\nwhat are the common pitfalls of customer education programs and how to avoid them\n\nAt the end of the discussion\, you will also have the opportunity to ask questions to our experts during a live Q&A in Slido. \n \nJoin our community here. \nAlready in the community? Join the conversation in our Workplace CS Group \nThis event is brought to you by members of Customer Success Network. URL:https://customersuccess.network/event/csn-breakfast-supercharging-customer-success-with-customer-education CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/06/8435_image.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220630T183000 DTEND;TZID=Europe/London:20220630T203000 DTSTAMP:20260407T221852 CREATED:20220629T145237Z LAST-MODIFIED:20220629T145237Z UID:10000351-1656613800-1656621000@customersuccess.network SUMMARY:CSN Cafe French Riviera DESCRIPTION:An informal monthly catch up for Customer Success professionals of all levels to meet\, discuss challenges over a coffee/drink\n\n\nThis meetup is designed for Customer Success Professionals of all levels to meet\, discuss challenges and share best practices in the industry. \n \nThese cafe’s provide a great opportunity to build your connections in your professional network as well as establishing a central hub where people can share ideas and industry insights. We will also have featured topics every 2 months across all our cafes to discuss & learn more about. \n \nThis is not to be missed for any Customer Success Professionals. Look forward to seeing you there. \n \nThis event is brought to you by members of Customer Success Network. Join our workplace community or learn more about us here. URL:https://customersuccess.network/event/csn-cafe-french-riviera LOCATION:Le MK\, Avenue Roumanille\, 06410 Biot\, Biot\, 06410\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/06/8446_image.png GEO:43.6210635;7.0745526 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Le MK Avenue Roumanille 06410 Biot Biot 06410 FR;X-APPLE-RADIUS=500;X-TITLE=Avenue Roumanille\, 06410 Biot:geo:7.0745526,43.6210635 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220629T180000 DTEND;TZID=Europe/London:20220629T190000 DTSTAMP:20260407T221852 CREATED:20220608T145325Z LAST-MODIFIED:20220608T145325Z UID:10000349-1656525600-1656529200@customersuccess.network SUMMARY:CSN Café Montpellier DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-montpellier LOCATION:Montpellier\, Bassin Jacques Cœur\, 34000 Montpellier\, Montpellier\, 34000\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/06/8407_image-scaled.jpg GEO:43.59951;3.9003788 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Montpellier Bassin Jacques Cœur 34000 Montpellier Montpellier 34000 FR;X-APPLE-RADIUS=500;X-TITLE=Bassin Jacques Cœur\, 34000 Montpellier:geo:3.9003788,43.59951 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220628T183000 DTEND;TZID=Europe/London:20220628T200000 DTSTAMP:20260407T221852 CREATED:20220601T145320Z LAST-MODIFIED:20220601T145320Z UID:10000348-1656441000-1656446400@customersuccess.network SUMMARY:CSN Cafe Lyon DESCRIPTION:An informal monthly catch up for Customer Success Managers of all levels to meet\, discuss challenges over a coffee.\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-lyon-8 LOCATION:Parc de la Tête d’Or\, Parc de la Tête d'Or\, Rue de Créqui\, Porte des enfants du Rhône\, 69006 Lyon\, Lyon\, 69006\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/06/8351_image-scaled.jpg GEO:45.7772854;4.8452004 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Parc de la Tête d’Or Parc de la Tête d'Or Rue de Créqui Porte des enfants du Rhône 69006 Lyon Lyon 69006 FR;X-APPLE-RADIUS=500;X-TITLE=Parc de la Tête d'Or\, Rue de Créqui\, Porte des enfants du Rhône\, 69006 Lyon:geo:4.8452004,45.7772854 END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220613T130000 DTEND;TZID=Europe/London:20220613T134500 DTSTAMP:20260407T221852 CREATED:20220601T145315Z LAST-MODIFIED:20220601T145315Z UID:10000347-1655125200-1655127900@customersuccess.network SUMMARY:CSN Master Class: Driving Team Outcomes through Customer Success Enablement DESCRIPTION:Join our next CSN Master Class with special guest\, LuLu Dermeche of HowNow.\n\n\nCustomer Success Managers are the face and voice of a company\, interacting 1:1 with customers every day. This requires special skills\, often specific to each organisation\, industry and customer segment. \nDuring this Master Class\, guest Lulu Dermeche\, Head of Customer Success @ HowNow will discuss how they have grown to become an established and best in class customer success team. Enablement has and continues to be critical in providing her team with the skills and resources they need to excel in their role. \nLulu has 10 + years experience across Customer Success and Education\, with 5 years specialised in B2B SaaS. Currently\, she spearheads the customer success team in HowNow. Her team helps fast-growing companies engage employees with personalised and collaborative learning. \nLearn how to create an effective Enablement framework from scratch. Understand how to identify and deliver the right training\, resources\, support\, and tools to empower your customer success team to help customers achieve their goals. Leave with practical skills on how to design onboarding programs that decrease time to value and create strong feedback loops. \nWhat will you get from this Master Class: \n– Presentation of a transferable Enablement framework to build a happy and high performing customer success team \n– Break out room exercise with a chance to share key learnings and challenges with other participants \n– Live Q&A session \nJoin our community here. \nAlready in the community? Join the Workplace CSM group. URL:https://customersuccess.network/event/csn-master-class-driving-team-outcomes-through-customer-success-enablement CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/jpeg:https://customersuccess.network/wp-content/uploads/2022/06/8348_image.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220526T083000 DTEND;TZID=Europe/London:20220526T093000 DTSTAMP:20260407T221852 CREATED:20220518T145334Z LAST-MODIFIED:20220518T145334Z UID:10000346-1653553800-1653557400@customersuccess.network SUMMARY:Encuentro digital Customer Success Madrid DESCRIPTION:Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café.\n\n\nEl evento será en español \nEste encuentro está diseñado para que profesionales de Customer Success de cualquier nivel puedan conocerse y compartir retos y mejores prácticas de forma virtual con un café. \nEstos eventos son una gran oportunidad para aumentar tu red de contactos profesionales así como para crear una comunidad en la que compartir ideas y aprendizajes de la industria. Además\, cada dos meses tendremos un tema destacado sobre el que discutir y aprender. \nSin duda es un encuentro imprescindible para todos los Customer Success Managers. ¡Te esperamos con muchas ganas! \n \nEste evento está organizado por miembros de la comunidad Customer Success Network. Si no la conoces\, te recomiendo que le eches un vistazo aquí y te unas pinchando aquí.  URL:https://customersuccess.network/event/encuentro-digital-customer-success-madrid-8 CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/05/8323_image.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20220524T190000 DTEND;TZID=Europe/London:20220524T203000 DTSTAMP:20260407T221852 CREATED:20220518T145330Z LAST-MODIFIED:20220518T145330Z UID:10000345-1653418800-1653424200@customersuccess.network SUMMARY:CSN Café Paris DESCRIPTION:Customer Success Café Paris\n\n\nCe CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent\, discutent des défis et partagent les meilleures pratiques de l’industrie\, en présentielle ou à distance\, autour d’une tasse de ☕️ \nCes cafés offrent une excellente occasion de renforcer vos liens dans votre réseau professionnel et d’établir un centre de ressources où les gens peuvent partager des idées et leurs bonnes pratiques. Nous aurons également présenté des sujets tous les 2 mois dans tous nos cafés pour en discuter et en savoir plus. \nTous les Customer Success Managers\, surtout à ne pas manquer cette occasion d’échange et de partage ! \nAu plaisir de vous y voir ! \nCet événement vous est présenté par les membres de Customer Success Network. Rejoignez notre communauté Workplace ou cliquez ici pour avoir plus d’informations sur nous. URL:https://customersuccess.network/event/csn-cafe-paris LOCATION:Starbucks\, 3 Boulevard des Capucines\, 75002 Paris\, Paris\, 75002\, FR CATEGORIES:Customer Success Cafe ATTACH;FMTTYPE=image/png:https://customersuccess.network/wp-content/uploads/2022/05/8321_image.png GEO:48.8706538;2.3336093 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Starbucks 3 Boulevard des Capucines 75002 Paris Paris 75002 FR;X-APPLE-RADIUS=500;X-TITLE=3 Boulevard des Capucines\, 75002 Paris:geo:2.3336093,48.8706538 END:VEVENT END:VCALENDAR