by Kate Forgione | Mar 14, 2019
REGISTER HERE To ensure that our customers are successful using our products and services, we often ask them to change either the way they work, or the tools they use to do their jobs. How well they go through this transition can be impacted by our change management...
by Kate Forgione | Jun 14, 2018
Every CSM can relate to the meeting with the customer where they are not happy with something about your service. The customer asks for feature changes, new features, or customisations – among many more requests. Can you say no? How can you do this, and leave...
by Kate Forgione | Feb 15, 2018
Mike Grafham will be presenting this session from his experience at Microsoft driving one of the biggest at scale customer success teams globally. This is an interactive session for CustomerSuccessNetwork.org members, so come with your questions and challenges to...
