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SUMMARY:Summer Kickoff: Customer Success Café & Support from Hel\, at Smartly
DESCRIPTION:Be prepared for you something interesting\, meaningful\, and outside of the box. Let’s talk about leadership and career development!\n\n\nLast mutual event for Customer Success Café Helsinki and Support from HEL – this business season was hectic and very compressed\, so\, we prepared for you something interesting\, meaningful\, and outside of the box. Let’s talk about leadership and career development! \nThe agenda: \n– Manuela Mareva-Forsell\, the director from McKinsey\, will talk about authentic leadership\, strength-based career development\, and negotiations skills; \n– Team leading at Customer Success with Smartly.io; \n– panel discussion with senior leaders from Customer Success and Customer Support with live QA – Manuela Mareva-Forsell and Steve Morrell\, facilitated by Marc-Olivier Meunier\, \n– disco ball and the legendary Smartly Unicorn! \n \nCSN community\, please register at LinkedIn Group and / or EventBright; Support from HEL participants\, please register via EventBright.
URL:https://customersuccess.network/event/summer-kickoff-customer-success-cafe-support-from-hel-at-smartly
LOCATION:Smartly.io Helsinki HQ\, 2 G Elielinaukio\, 00100 Helsinki\, Helsinki\, 00100\, FI
CATEGORIES:Customer Success Cafe
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DTSTART;TZID=Europe/Helsinki:20221115T173000
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CREATED:20221109T145351Z
LAST-MODIFIED:20221109T145351Z
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SUMMARY:Customer Success Café Helsinki : Customer retention & lifecycle management
DESCRIPTION:The impact you wish to achieve: Hosted @Smartly “Customer retention and the key challenges in life cycle mgt”. Presented By Intercom.\n\n\nWelcome to the next edition of the Helsinki Customer Success Café! \nWe’ll be live\, in Central Helsinki @ the offices of Smartly 🤩 \nThis is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses\, and simply to meet with other Customer Success practitioners. We will make the agenda light\, catch up\, and discuss how you can increase customer retention. We will have a  Panel discussion: hosted by  Intercom: covering the meaning of customer retention and the key challenges in life cycle management \n \nAgenda \n* 17.30: Welcome and intro \n* 17.40: Presentation/ Customer Success Network \n* 17:45 Panel discussion: Intercom: the meaning of customer retention and the key challenges in life cycle management. \nFacilitator: Leena Kaloinen\, Head of Retention Management\, Intercom \n* 19:15: Mingling/ Break-out sessions \n* 20:15: Wrap-up \nWe look forward to seeing you\, and if the other editions are any indication\, it will be a lively discussion for sure! \nAll the best\, and see you on the 15th of November! \nPeter\, Keith\, Anna\, Maria\, Aaron\, \nP.S. 1 *cough* please be on time *cough* \nP.S. 2 make sure to sign up for www.customersuccess.network for access to a wonderful community of CS practitioners! \nAlready in the community? Join the CSM Finland Group on Workplace. \nThis event is brought to you by members of the Customer Success Network.
URL:https://customersuccess.network/event/customer-success-cafe-helsinki-customer-retention-lifecycle-management
LOCATION:Smartly.io Helsinki HQ\, 2 G Elielinaukio\, 00100 Helsinki\, Helsinki\, 00100\, FI
CATEGORIES:Customer Success Cafe
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