Leadership Team

Alix Fenoll-Wattinne

CEO

12+ years experienced CS passionate.

After an experience at Doctolib as Account Manager, Head of Customer at GoCardless and Quantexa, Alix has decided to embard on a new adventure helping B2B Saas startups in Europe as CS Consultant.

Alix enjoys supporting Founders and CS Team Leads to define the right strategy for the team, to build appropriate processes or hire CS talents across the globe.

Morika Georgieva

Head of Events

Morika is a long-standing member of the CSN.

She leads the CSN’s Events team, where our talented volunteers organise and host our series of digital events – from Masterclasses, to panel discussions, and Webcasts.

She is a Customer Success leader, based in London.

Sally Hamdan

Social Media Lead

Sally’s background is in HR-tech.

She spent 6 years at LinkedIn starting as Customer Education Consultant. Then, this role evolved to Customer Success, leading her 4 years later to embark on a new adventure at Box for 2 years. In January 2022, Sally joined Asana as Senior Enterprise CSM.

At the CSN, Sally is in charge of the social media strategy and the monthly Newsletter.

Our Board of Directors

Peter Lyon

Co-Founder

I worked for large multi-nationals and startups giving me an insight into emerging best practice in low/tech touch through to enterprise high touch models.

Being one of the founders of Customer Success Network has been both humbling and increased my network of fellow CS professionals around the world.

Currently, I am the VP Customer Success for Poppulo, an Irish and US based SaaS Internal Communications platform with customers around the world.

Prasoon Ranjan

CFO

I’m passionate about value based management and driving customer success using value realisation as the anchor. A three month career break prompted me to do something different and bring CS professionals together and along with my fellow co-founders here, started the CustomerSuccess.Network.

I have worked across the entire tech value chain in three countries (and continents). I’m currently the VP Customer Success and own the customer function at WNDYR, a CS as a Service provider. I also advise start-ups on SaaS sales, customer success. I started my customer success journey at Salesforce managing its India portfolio and their top 5 customers.

I’d like to see this community grow in maturity and skill to continually demonstrate the value of customer success in business.

Kate Forgione

Co-Founder and former CEO (2017-2020)

I started my customer success career at Yammer / Microsoft as a CSM and then as an Adoption lead in one of the world’s largest onboarding service, FastTrack.

I am currently on a career break to build the community and spend some time with my young children. I am currently the Head of Customer Success at ServiceRocket.

My goal for the community is to create a collaborative, supporting, driven and fun culture for CSMs across the region.

Violaine Yziquel

Former CEO (2020-2021)

I am very enthusiastic in articulating product value back to the customer for them to achieve their greatest ambitions, as well as passionate about scaled and tech touch programs. I believe best practices sharing and learning agility are the best way to achieve success and unleash people’s potential.

I am currently running the CSM team – both high touch and low touch – and the CS Strategy in EMEA at Box.

I am passionate about helping Customer Success Managers connect and learn from each other.