Leadership Team

Kate Forgione

CEO

I started my customer success career at Yammer / Microsoft as a CSM and then as an Adoption lead in one of the world’s largest onboarding service, FastTrack. I am currently on a career break to build the community and spend some time with my young children.​ I am currently the Head of Customer Success at ServiceRocket.
My goal for the community is to create a collaborative, supporting, driven and fun culture for CSMs across the region.

Peter Lyon

CFO and Major Event Lead, Ireland
I  worked for large multi-nationals and startups giving me an insight into emerging best practice in low/tech touch through to enterprise high touch models.
Being one of the founders of Customer Success Network has been both humbling and increased my network of fellow CS professionals around the world.
Currently, I am the VP Customer Success for Poppulo, an Irish and US based SaaS Internal Communications platform with customers around the world.

Violaine Yziquel

Head of Community Engagement
I am very enthusiastic in articulating product value back to the customer for them to achieve their greatest ambitions, as well as passionate about scaled and tech touch programs. I believe best practices sharing and learning agility are the best way to achieve success and unleash people’s potential. I am currently running the CSM team – both high touch and low touch – and the CS Strategy in EMEA at Box.
I am passionate about helping Customer Success Managers connect and learn from each other.

Prasoon Ranjan

Chief Strategy Officer

I’m passionate about value based management and driving customer success using value realisation as the anchor. A three month career break prompted me to do something different and bring CS professionals together and along with my fellow co-founders here, started the CustomerSuccess.Network.
I have worked across the entire tech value chain in three countries (and continents). I’m currently the VP Customer Success and own the customer function at WNDYR, a CS as a Service provider. I also advise start-ups on SaaS sales, customer success.​ I started my customer success journey at Salesforce managing its India portfolio and their top 5 customers.
I’d like to see this community grow in maturity and skill to continually demonstrate the value of customer success in business.​

Community Leads

Jon Harris

Head of Community Management and Member Onboarding

For over 5 years I have lived and breathed Customer Success (I absolutely love it!) but my journey into the discipline the has been less than conventional.
After studying a computer science degree, I started my career in Estate Agency and Property Management (perfect use of my degree!).  Thankfully I was given the opportunity to paired that experience with my IT roots and joined a SaaS Estate Agency software provider as a Support Executive.  From there I moved both roles and companies through Implementation, Professional Services landing eventually as a CSM about 5 years ago.  I now work for a leading Contact Centre technology provider based in Basingstoke, UK.
I can regularly be seen at CS events in the South of England and in addition to my interest in CS thought leadership, at the CSN I onboard all new members making sure they are welcomed into the community and act as the first point of contact for any account queries.

Morika Georgieva

Head of Online Content - Webcasts
I am a long-standing member of the CSN. She organises and hosts our monthly webcasts which aim to help CSMs become better practitioners faster by sharing practical advice from top leaders in the field.   She is a Customer Success Manager and based in London.