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Discovering Customer Success in Lyon, France
By Justine Joliveau And here we were, launching the first Customer Success Café in Lyon - the 2nd biggest city in France - where I moved 2 months ago. My co-host, Chloé - who still lives in Paris and will join another company in Lyon later this year - and I had no...
Customer Success Summit 2018 – My Learnings
By Piotr Lisowski Totango sponsored one member of the CustomerSuccessNetwork.org to join Customer Success Summit 2018 in San Francisco. Piotr was our representative on the ground, and here's his experience. Customer Success Summit is a premier 2-day customer success...
Rediscovering Customer Success
By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to explore the exciting world of customer...
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Customer Success – two little words, one big challenge!
By Mark Lomeli I attended my first Success Café a few weeks ago and was reassured to learn that other CSMs from a variety of tech companies share many of the challenges I face day-to-day. Proving ROI, maintaining customer engagement, leveraging multiple tools,...
What I learned at my first Customer Success Cafe
By Vitor R. Lopes Customer Success Cafes are an informal event for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. This is an initiative for CSM professionals in a more intimate and smaller setting to share ideas and challenges,...
Interviewing For A Role In Customer Success: Part 2
You have successfully submitted your application to the dream job and you wait, and wait, and wait, and wait, and you think the reason you never heard back is because you are not the top few candidates. Sound all too familiar? Fortunately, not hearing back...
Finding The Right Role In Customer Success: Part 1
Hello there CSMs, we spend over a third of lives at work so I think its important that you find the job of your dreams right? I am going to be writing a blog covering the top five aspects of how to be successful at; identifying, interviewing, landing, performing and...
Customer experience, the subscription economy and 10 ways success teams will make you win
NOTE: This post has been adapted from the original, which was published by Stephen Danelutti at https://successteam.co as part of an eBook / trend report he is writing on the subject. He is a customer success professional who writes and mentors startups on the subject...
Why I Quit My Job to Start a Customer Success Community
In June 2017, I quit my job to start a #community for customer success managers in EMEA. I jumped into the abyss of opportunity with only an idea; zero planning, nor a team ready to execute. I quickly found people who shared the same vision, passion, philosophy, and...