Featured articles
📣 New YOUTUBE Channel 🎧
The Customer Success Network launch a new Youtube Channel!! The CSN Youtube Channel is dedicated to CS related topics for every professionals globally. We have gathered in this Channel all the recordings of our online events...
Meet our new CSN Volunteers
The Customer Success Network team is growing! We are extremely excited to introduce some new faces and well needed additional hands so that we can continue to keep the Community your space for learning, networking and developing...
Mentorship spotlight
As I recently joined the Customer Success Network to help manage the Mentoring Program, I took some time to reflect on my own journey, the role my mentors have played, and the reasons why I believe in the power of mentoring. As...
Older Resources
A message from our CEO
While I am seeing 2020 coming to an end, I have to say I have mixed feelings about this past year… This was definitely not business as usual. This has been a time of stress and uncertainty - for businesses, obviously, for people whose jobs have been impacted,...
Digital Cafes, probably the best thing to come out of lockdown
In what was a crazy year with much uncertainty, one thing which remained consistent was the support from this fantastic community. From the buzz of an engaging network via CS Workplace, the warm welcome received when joining and the quick support to any questions or...
The Customer Conference 2020, the first virtual edition!
On 17th and 18th of November 2020, thousands of Customer Success professionals attended the first virtual edition of The Customer Conference (TCC) - the largest independent Customer Success conference, organized by Congress Geeks and Customer Success Network (CSN)....
Discovering Customer Success in Lyon, France
And here we were, launching the first Customer Success Café in Lyon - the second biggest city in France - where I moved 2 months ago. My co-host, Chloé - who still lives in Paris - and I will join another company in Lyon later this year. At the time, I had no idea of...
Customer Success Summit 2018 – My Learnings
By Piotr Lisowski Totango sponsored one member of the CustomerSuccessNetwork.org to join Customer Success Summit 2018 in San Francisco. Piotr was our representative on the ground, and here's his experience. Customer Success Summit is a premier 2-day customer success...
Rediscovering Customer Success
By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to explore the exciting world of customer...
Customer Success – two little words, one big challenge!
By Mark Lomeli I attended my first Success Café a few weeks ago and was reassured to learn that other CSMs from a variety of tech companies share many of the challenges I face day-to-day. Proving ROI, maintaining customer engagement, leveraging multiple tools,...
What I learned at my first Customer Success Cafe
By Vitor R. Lopes Customer Success Cafes are an informal event for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. This is an initiative for CSM professionals in a more intimate and smaller setting to share ideas and challenges,...
Interviewing For A Role In Customer Success: Part 2
You have successfully submitted your application to the dream job and you wait, and wait, and wait, and wait, and you think the reason you never heard back is because you are not the top few candidates. Sound all too familiar? Fortunately, not hearing back...
Finding The Right Role In Customer Success: Part 1
Hello there CSMs, we spend over a third of lives at work so I think its important that you find the job of your dreams right? I am going to be writing a blog covering the top five aspects of how to be successful at; identifying, interviewing, landing, performing and...