Scaling Customer Success as an individual contributor
How to make an impact as an individual contributor in shaping Customer Success at scale for your organization.
Building an impactful voice with customers
How to keep customers engaged and provide real value when we have a conversation with them.
The (New) Leadership Trap and how to escape it
Leadership vs Management: what is the difference and what makes a good leader? This article is very relevant for both first time leaders and seasoned professionals.