Customer Success Insights from Customer Success Experts.
High quality content to help you be better in Customer Success. Find here all the latest articles from the CSN. If you haven’t found what you are looking for, email us at community@customersuccess.network
Featured News
The Best Non-Software Customer Retention Tool You’ve Never Heard Of
This Customer Retention series teaches you everything you need to know to get predictable customer retention results. By the end of this Customer Retention series, you’ll be on your way to confidently increasing your customer...
Predictable Customer Retention Can Be Easy If You Know This
This Customer Retention series teaches you everything you need to know to get predictable customer retention results. By the end of this Customer Retention series, you’ll be on your way to confidently increasing your customer...
Interview with You Mon Tsang, CEO of ChurnZero, on the impact of AI on Customer Success
Interview with forward-thinking CEO, You Mon Tsang from ChurnZero, who has harnessed the power of Generative Artificial Intelligence (AI) to revolutionise Customer Success, internally and externally.
Older Resources
The Challenges and Opportunities that Generative AI presents for Customer Success
We are living in one of the most disruptive chapters in the history of technology. When in November 2022 OpenAI launched ChatGPT, a paradigm began to shift. All of a sudden the fear that AI would take over our jobs became more...
Scaling Customer Success as an individual contributor
How to make an impact as an individual contributor in shaping Customer Success at scale for your organization.
Building an impactful voice with customers
How to keep customers engaged and provide real value when we have a conversation with them.
The (New) Leadership Trap and how to escape it
Leadership vs Management: what is the difference and what makes a good leader? This article is very relevant for both first time leaders and seasoned professionals.
Customer Health at the user level – a beginner’s guide
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. It requires a strong understanding of one’s data.
The CSN Mentoring Program: what is it really about?
If you want to know what mentoring REALLY is about, read this article!