Customer Success Insights from Customer Success Experts.
High quality content to help you be better in Customer Success. Find here all the latest articles from the CSN. If you haven’t found what you are looking for, email us at community@customersuccess.network
Featured News
The CSN Mentoring Program: what is it really about?
If you want to know what mentoring REALLY is about, read this article!
Being a first-time Manager
Being a first-time manager in the CSM space is not easy. You need to come up with your own, unique strategy. It can be challenging. Here is how the CSN can help.
Customer Health at the user level – a beginner’s guide
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. Unfortunately, we are sometimes misled in the understanding of our users data.
Older Resources
New YOUTUBE Channel
The Customer Success Network launch a new Youtube Channel!! The CSN Youtube Channel is dedicated to CS related topics for every professionals globally. We have gathered in this Channel all the recordings of our online...
Meet our new CSN Volunteers
The Customer Success Network team is growing! We are extremely excited to introduce some new faces and well needed additional hands so that we can continue to keep the Community your space for learning, networking and developing...
Mentorship spotlight
As I recently joined the Customer Success Network to help manage the Mentoring Program, I took some time to reflect on my own journey, the role my mentors have played, and the reasons why I believe in the power of mentoring. As...
A message from our CEO
While I am seeing 2020 coming to an end, I have to say I have mixed feelings about this past year… This was definitely not business as usual. This has been a time of stress and uncertainty - for businesses, obviously, for people...
Digital Cafes, probably the best thing to come out of lockdown
In what was a crazy year with much uncertainty, one thing which remained consistent was the support from this fantastic community. From the buzz of an engaging network via CS Workplace, the warm welcome received when joining and...
The Customer Conference 2020, the first virtual edition!
On 17th and 18th of November 2020, thousands of Customer Success professionals attended the first virtual edition of The Customer Conference (TCC) - the largest independent Customer Success conference, organized by Congress...