Customer Success Insights from Customer Success Experts.
High quality content to help you be better in Customer Success. Find here all the latest articles from the CSN. If you haven’t found what you are looking for, email us at community@customersuccess.network
Featured News
The Challenges and Opportunities that Generative AI presents for Customer Success
We are living in one of the most disruptive chapters in the history of technology. When in November 2022 OpenAI launched ChatGPT, a paradigm began to shift. All of a sudden the fear that AI would take over our jobs became more...
Scaling Customer Success as an individual contributor
How to make an impact as an individual contributor in shaping Customer Success at scale for your organization.
Building an impactful voice with customers
How to keep customers engaged and provide real value when we have a conversation with them.
Older Resources
The (New) Leadership Trap and how to escape it
Leadership vs Management: what is the difference and what makes a good leader? This article is very relevant for both first time leaders and seasoned professionals.
Customer Health at the user level – a beginner’s guide
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. It requires a strong understanding of one’s data.
The CSN Mentoring Program: what is it really about?
If you want to know what mentoring REALLY is about, read this article!
New YOUTUBE Channel
The Customer Success Network launch a new Youtube Channel!! The CSN Youtube Channel is dedicated to CS related topics for every professionals globally. We have gathered in this Channel all the recordings of our online...
Meet our new CSN Volunteers
The Customer Success Network team is growing! We are extremely excited to introduce some new faces and well needed additional hands so that we can continue to keep the Community your space for learning, networking and developing...
Mentorship spotlight
As I recently joined the Customer Success Network to help manage the Mentoring Program, I took some time to reflect on my own journey, the role my mentors have played, and the reasons why I believe in the power of mentoring. As...