Blog - Customer Success Network

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📣 New YOUTUBE Channel 🎧

📣 New YOUTUBE Channel 🎧

The Customer Success Network launch a new Youtube Channel!!  The CSN Youtube Channel is dedicated to CS related topics for every professionals globally. We have gathered in this Channel all the recordings of our online events...

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Meet our new CSN Volunteers

Meet our new CSN Volunteers

The Customer Success Network team is growing! We are extremely excited to introduce some new faces and well needed additional hands so that we can continue to keep the Community your space for learning, networking and developing...

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Mentorship spotlight

Mentorship spotlight

As I recently joined the Customer Success Network to help manage the Mentoring Program, I took some time to reflect on my own journey, the role my mentors have played, and the reasons why I believe in the power of mentoring. As...

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Older Resources

A message from our CEO

A message from our CEO

While I am seeing 2020 coming to an end, I have to say I have mixed feelings about this past year… This was definitely not business as usual. This has been a time of stress and uncertainty - for businesses, obviously, for people whose jobs have been impacted,...

Discovering Customer Success in Lyon, France

Discovering Customer Success in Lyon, France

And here we were, launching the first Customer Success Café in Lyon - the second biggest city in France - where I moved 2 months ago. My co-host, Chloé - who still lives in Paris - and I will join another company in Lyon later this year. At the time, I had no idea of...

Customer Success Summit 2018 – My Learnings

Customer Success Summit 2018 – My Learnings

By Piotr Lisowski Totango sponsored one member of the CustomerSuccessNetwork.org to join Customer Success Summit 2018 in San Francisco. Piotr was our representative on the ground, and here's his experience. Customer Success Summit is a premier 2-day customer success...

Rediscovering Customer Success

Rediscovering Customer Success

By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to explore the exciting world of customer...