Mentoring - Customer Success Network

CSN Mentoring Program

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Mentoring is a big part of developing your career, both in the mentee and mentor role.

Members of Customer Success Network can now take part in our Mentoring Programme in partnership with Mentorloop. You can join our program as a mentor or as a mentee and explore this unique opportunity to connect, learn and grow in your profession and also as an individual. 

Working with my mentor as part of the CSN Mentorship programme has been fantastic! My mentor has give me a fresh perspective on matters such as my plans for career progression, my current efforts and aspirations, and my strategy to network and build contacts across the industry. ” Morika, mentee

My mentee is great and we’ve started a great mentoring relationship, it is positive and fruitful.” Kellie, mentor

What You Need To Know

  • Our Mentoring Program is executed through Mentorloop, a dedicated Mentoring platform designed for Mentors and Mentees
  • Mentorloop provides Mentors with expert mentoring resources 
  • The Program is FREE for Mentors
  • Mentees have the opportunity to meet experienced Mentors, who are passionate about Customer Success
  • Members have access to a broad range of backgrounds and working styles, allowing them to find what’s right for them
  • When joining the Customer Success Network, you will get the link to register to our Program
  • Our CSN community in Workplace has created a Mentoring group where you can also find all the information you need
  • If you have any questions on the Program, you can contact our team at mentoring@customersuccess.network

How it Works

1. Select your currency and join us via eventbrite 👇

2. Check your confirmation email for a link to Mentorloop

3. Create your Mentorloop Profile

4. Scroll through our Mentors profiles and get in touch directly via the platform

5. Make magic happen! 

Am I ready for Mentoring?

FAQs i

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“Being able to get unbiased, external mentorship and feedback has been invaluable to me and I couldn’t recommend the programme more highly. I have been connected with a mentor who I trust and value the opinion and guidance of, and look forward to our meet-ups (about every 6 weeks). I use the time to focus on my own personal development, seek advice on challenges I’m facing, and bounce around new ideas. I come away from our meet-ups feeling motivated, with well-thought-through ideas that I can take back to my team and business, or an area of focus that I’ll work on personally. The CSN mentorship programme is a fantastic initiative for passionate Success professionals who want to expand their knowledge and push their thinking.”

Carly, Mentee

“Working with my mentor as part of the CSN Mentorship programme has been fantastic! My mentor has give me a fresh perspective on matters such as my plans for career progression, my current efforts and aspirations, and my strategy to network and build contacts across the industry. Taking a step back from the day-to-day work we do as CSMs and thinking about the higher level aspirations of a professional in the field is a luxury we don’t often allow ourselves and I hope more people get to contribute from this in the future”

Morika, Mentee

“I have been a mentor now for a couple of months and me and the mentee are just at the start of our journey. Our first meeting was critical – I took time to understand what her focus & initial needs were, and we agreed a meeting cadence and governance. We have regular and structured face to face meets but we supplement this with WhatsApp conversations just informally checking in and ensuring progress and momentum is being made on our mutually agreed goals. My advice for mentees – take control and own it, and you will maximise the value from the program. My advice for mentors – vary your interaction with your mentees, structured meets are important but do not underestimate the informal text or WhatsApp messages.”

Matt, Mentor

“As a mentor on the programme, I love connecting with fresh, committed and enquiring minds in the world of Customer Success. We use our time to share experiences and perspectives on all things Customer Success, as well as personal and professional development. As I say to all my connections, we learn from each other and as a mentor, I definitely learn at least as much from each of my relationships as they do from me. Each conversation gives me profound joy, fulfilment and motivation to keep sharing with this amazing community.”

Kellie, Mentor