Find here a list of varied events our CSN members organize across the globe.
From panel discussions with CSN Breakfast, to webinars with CSN Webcast, group workshop with a CS expert with our CSN MasterClass, or small gatherings with other CS peers via our CSN Cafes, you will find the format you are looking for, and learn incredibly useful and actionable tips to grow in Customer Success.
The theme is Building New Operating Models for Customer Success. Expect to challenge the status quo in customer success as we think and plan for the future. There will be an emphasis on using AI to improve outcomes – either through automation or improved and better quality insights. There will be engaging panels and keynote sessions as well as interactive workshops exploring:
“Is Customer Success Dead” – Why do we keep hearing this
How to build Operating Models to support a more scalable post-sales lifecycle
Complexity in CS – how do we stay true to the mission of simplification