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CSN Breakfast: building executive-level relationships that last
17 February @ 9:00 am - 9:50 am
Every CS team has faced the situation when: your champion suddenly left, your client’s Executive has different objectives in mind and your account is now at risk. Don’t wait for this situation to happen and starts now to think about how to build and execute an Executive Engagement Program in your organization.
What is an Executive Engagement Program? Join us for this panel discussion to understand how to get Executives buy-in, how to build executive-level relationships for your accounts and embed it into your clients engagement plan.
For this discussion, we are excited to have three experienced CS leaders with us: Shirley Chapman, Senior Director, Customer Success Management (EMEA) at Pluralsight, Allison Skidmore, Global Head Customer Success & Renewals at SAP Customer Experience, and Riccardo Composto, Senior Customer Success Manager (EMEA) at Sitecore. They will share their knowledge and their advices on how to execute such a Program.
At the end of the interview, you will also have the opportunity to ask questions to our experts during a live Q&A.
Looking forward to it!
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This event is brought to you by members of the Customer Success Network.