CSN Breakfast: is it OK to fire a customer? - Customer Success Network

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CSN Breakfast: is it OK to fire a customer?

21 April @ 9:00 am - 9:45 am

Bad-fit customers exist, question is: what do we do with them? How do we prevent it? Join us to learn more about this hot topic!

This question was asked by one of our member in the Customer Success Network community and it raised lots of valid comments and suggestions. We thought it was worth organizing a session for our members and every CS professionals out there!

Why do we need to talk about it?

Every company faces bad-fit customers and the question is what do we want to do them. What is the cost of keeping them? What stops us from firing a customer? How can we avoid it in the future? If we have to stop providing service for a customer, how do you do it?

Peter Lyon, VP Customer Success at Poppulo, Kat Fisher, Senior CSM at Signifyd and Kristin Edwards, CS Leader will discuss this hot topic during a panel discussion on Wednesday 21st of April at 9am GMT. They will share their experience, tips and advice on how to face this situation. At the end of the interview, our panelists will answer your questions during a live Q&A through Slido.

You don’t want to miss it!

Join the Customer Success Network, maybe you will inspire us for the next event: https://customersuccess.network/join