Find here a list of varied events our CSN members organize across the globe.
From panel discussions with CSN Breakfast, to webinars with CSN Webcast, group workshop with a CS expert with our CSN MasterClass, or small gatherings with other CS peers via our CSN Cafes, you will find the format you are looking for, and learn incredibly useful and actionable tips to grow in Customer Success.
Customer Success Managers are the face and voice of a company, interacting 1:1 with customers every day. This requires special skills, often specific to each organisation, industry and customer segment.
During this Master Class, guest Lulu Dermeche, Head of Customer Success @ HowNow will discuss how they have grown to become an established and best in class customer success team. Enablement has and continues to be critical in providing her team with the skills and resources they need to excel in their role.
Lulu has 10 + years experience across Customer Success and Education, with 5 years specialised in B2B SaaS. Currently, she spearheads the customer success team in HowNow. Her team helps fast-growing companies engage employees with personalised and collaborative learning.
Learn how to create an effective Enablement framework from scratch. Understand how to identify and deliver the right training, resources, support, and tools to empower your customer success team to help customers achieve their goals. Leave with practical skills on how to design onboarding programs that decrease time to value and create strong feedback loops.
What will you get from this Master Class:
– Presentation of a transferable Enablement framework to build a happy and high performing customer success team
– Break out room exercise with a chance to share key learnings and challenges with other participants
– Live Q&A session
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