Find here a list of varied events our CSN members organize across the globe.
From panel discussions with CSN Breakfast, to webinars with CSN Webcast, group workshop with a CS expert with our CSN MasterClass, or small gatherings with other CS peers via our CSN Cafes, you will find the format you are looking for, and learn incredibly useful and actionable tips to grow in Customer Success.
During this Master Class, Steve Bernstein, Author, Founder and Principal Consultant of B2B Customer Experience firm, Wayfinder will review/present/go through ‘How to strengthen relationships with all key stakeholders AT SCALE’.
Speaking of review, you will have the unique opportunity to send us your customer engagement plans ahead of time and during the session, Steve will give his feedback on 2 engagement plans and answer any questions you may have during a live Q&A.
What will you get from this Master Class:
– Presentation of how Steve’s team show Wayfinder’s customers how they can strengthen key relationships AT SCALE
– Feedback review of two participants’ Stakeholder Engagement Plans
– Live Q&A session
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