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CSN Master Class – Toolbox on How to Engage with Silent/Dormant Customers.
26 May @ 6:00 pm - 6:45 pm
During this Master Class, Maranda Dziekonski, Senior Vice President Customer Success and People @ Swiftly, will review/present/go through strategies to re-engage customers you haven’t heard from in a while to reduce churn and drive retention and revenue.
Maranda Dziekonski is the Senior Vice President of Customer Success and People Ops at Swiftly. Maranda has over 20 years of experience both working in and building world-class operations. She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 3 companies with successful exits (one unicorn).
Maranda has been honored as a Top 50 Customer Success Influencer for 2021, Top 25 Customer Success Influencer Judge in 2020, Top 100 Customer Success Strategist in 2017 & 2018.
Speaking of review, you will have the unique opportunity to send us your strategies/model/playbook/questions ahead of time and during the session, Maranda Dziekonski will give his feedback on 2 of examples and answer any questions you may have during a live Q&A.
What will you get from this Master Class:
– Presentation of how Swiftly partner with their customers to ensure engagement from all the key contacts
– Feedback review of two participants strategies/playbook/model/questions
– Live Q&A session
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