During this Master Class, guest Adam Joseph, Regional Vice President of Customer Success, EMEA at Gainsight will highlight the key factors which drive customer apathy and how to avoid them. Learn how to implement the successful CART (Channel, Audience, Relevance and Timing) Model along with other influential strategies and create enthusiastic customers.

Adam Joseph is the Regional Vice President of Customer Success, EMEA at Gainsight. In this role, Adam oversees the delivery of exceptional customer experience and creates long-term value for all of Gainsight’s European customers. Adam brings a wealth of leadership and customer success experience, having previously held the role of Director of Client Services at ChannelAdvisor and the VP Customer Success at Avention.

Adam also founded CSM Insight in 2017, a consultancy service that helps organizations build, manage and scale their customer success operations and deliver voice of the customer programmes.

He is an active thought leader in the customer success space, having created the resource hub CustomerSuccessManager.com. Adam has created and hosted two podcast series in Customer Success (Gainsight Gamechangers and Customer Success Conversations), where he interviews post-sales executives about what it takes to succeed, the challenges they have overcome, and emerging trends within Customer Success.

What will you get from this Master Class:

– Presentation on how to avoid customer apathy using the CART Model & other strategies

– An exclusive break out room exercise on best practices

– Live Q&A session

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