Find here a list of varied events our CSN members organize across the globe.
From panel discussions with CSN Breakfast, to webinars with CSN Webcast, group workshop with a CS expert with our CSN MasterClass, or small gatherings with other CS peers via our CSN Cafes, you will find the format you are looking for, and learn incredibly useful and actionable tips to grow in Customer Success.
During this Master Class, guest Emilia D’Anzica, Author and the Founder and Managing Partner of Growth Molecules™, will join us for a highly interactive and high impact power workshop on success planning.
Companies are becoming hyper-focused on protecting their current customers as we go into 2023 with uncertain economic times. One of the best ways to do this is to supercharge your customer success team with mutual action plans. Emilia will lead a break out session to reinforce learnings on creating effective success plans. Each participant will leave with an exclusive template and and key takeaways from Emilia’s Growth Molecules™ Academy.
Emilia is an author and the Founder and Managing Partner of Growth Molecules™, a management consulting firm helping clients build and optimise customer support and success programs. She is also an active contributor to the Forbes Council and serves on several advisory boards globally. Before founding her company, Emilia was an early employee at several successful companies, including WalkMe, BrightEdge, and Jobvite. Emilia resides in the San Francisco Bay Area, CA, with her three children and partner. Pressing ON as a Tech Mom is her first book. Emilia has been named a Top 50 Customer Loyalty Thought Leader by Thinkers 360, Top 50 Customer Success Influencers by Smart Karrot and 2022 TOP influencers by Egnati.
What will you get from this Master Class:
– Interactive session on how to ‘Prepare, Build & Deliver Sustainable Mutual Action Plans’
- Breakout room exercise with an exclusive PDF template from the Growth Molecules™ Academy
– Feedback review of break out room exercise
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