Events and MeetUps

Find here a list of varied events our CSN members organize across the globe.
From panel discussions with CSN Breakfast, to webinars with CSN Webcast, group workshop with a CS expert with our CSN MasterClass, or small gatherings with other CS peers via our CSN Cafes, you will find the format you are looking for, and learn incredibly useful and actionable tips to grow in Customer Success.


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Customer Success Café Helsinki : Customer retention & lifecycle management

15 November, 2022 @ 5:30 pm - 9:00 pm

The impact you wish to achieve: Hosted @Smartly “Customer retention and the key challenges in life cycle mgt”. Presented By Intercom.

Welcome to the next edition of the Helsinki Customer Success Café!

We’ll be live, in Central Helsinki @ the offices of Smartly 🤩

This is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses, and simply to meet with other Customer Success practitioners. We will make the agenda light, catch up, and discuss how you can increase customer retention. We will have a Panel discussion: hosted by Intercom: covering the meaning of customer retention and the key challenges in life cycle management


* 17.30: Welcome and intro

* 17.40: Presentation/ Customer Success Network

* 17:45 Panel discussion: Intercom: the meaning of customer retention and the key challenges in life cycle management.

Facilitator: Leena Kaloinen, Head of Retention Management, Intercom

* 19:15: Mingling/ Break-out sessions

* 20:15: Wrap-up

We look forward to seeing you, and if the other editions are any indication, it will be a lively discussion for sure!

All the best, and see you on the 15th of November!

Peter, Keith, Anna, Maria, Aaron,

P.S. 1 *cough* please be on time *cough*

P.S. 2 make sure to sign up for for access to a wonderful community of CS practitioners!

Already in the community? Join the CSM Finland Group on Workplace.

This event is brought to you by members of the Customer Success Network.

Venue Helsinki HQ
2 G Elielinaukio, 00100 Helsinki
Helsinki, 00100 FI
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