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This Customer Retention series teaches you everything you need to know to get predictable customer retention results. By the end of this Customer Retention series, you’ll be on your way to confidently increasing your customer retention. Before revealing the best...
This Customer Retention series teaches you everything you need to know to get predictable customer retention results. By the end of this Customer Retention series, you’ll be on your way to confidently increasing your customer retention. Price is the first reason...
We are living in one of the most disruptive chapters in the history of technology. When in November 2022 OpenAI launched ChatGPT, a paradigm began to shift. All of a sudden the fear that AI would take over our jobs became more real, and so in our face, as the...
How to make an impact as an individual contributor in shaping Customer Success at scale for your organization.
The Customer Success Network launch a new Youtube Channel!! The CSN Youtube Channel is dedicated to CS related topics for every professionals globally. We have gathered in this Channel all the recordings of our online events since 2018, in other words: EXTREMELY...
The Customer Success Network team is growing! We are extremely excited to introduce some new faces and well needed additional hands so that we can continue to keep the Community your space for learning, networking and developing your career as Customer Success...
As I recently joined the Customer Success Network to help manage the Mentoring Program, I took some time to reflect on my own journey, the role my mentors have played, and the reasons why I believe in the power of mentoring. As I looked ten, fifteen years back, I...
While I am seeing 2020 coming to an end, I have to say I have mixed feelings about this past year… This was definitely not business as usual. This has been a time of stress and uncertainty - for businesses, obviously, for people whose jobs have been impacted,...