by Justine Joliveau | Jun 12, 2018 | Advice, Community
By Justine Joliveau And here we were, launching the first Customer Success Café in Lyon – the 2nd biggest city in France – where I moved 2 months ago. My co-host, Chloé – who still lives in Paris and will join another company in Lyon later this year...
by Piotr Lisowski | Apr 3, 2018 | Community
By Piotr Lisowski Totango sponsored one member of the CustomerSuccessNetwork.org to join Customer Success Summit 2018 in San Francisco. Piotr was our representative on the ground, and here’s his experience. Customer Success Summit is a premier 2-day customer...
by Tim Royall | Mar 21, 2018 | Advice, Blog, Community, Onboarding
By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to explore the exciting world of customer...
by Mark Lomeli | Mar 8, 2018 | Advice, Blog, Community
By Mark Lomeli I attended my first Success Café a few weeks ago and was reassured to learn that other CSMs from a variety of tech companies share many of the challenges I face day-to-day. Proving ROI, maintaining customer engagement, leveraging multiple tools,...
by Vitor R. Lopes | Feb 1, 2018 | Advice, Blog, Community, Culture, Onboarding
By Vitor R. Lopes Customer Success Cafes are an informal event for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. This is an initiative for CSM professionals in a more intimate and smaller setting to share ideas and challenges,...
by Kate Forgione | Nov 19, 2017 | Community
In June 2017, I quit my job to start a #community for customer success managers in EMEA. I jumped into the abyss of opportunity with only an idea; zero planning, nor a team ready to execute. I quickly found people who shared the same vision, passion, philosophy, and...
