Blog
We are living in one of the most disruptive chapters in the history of technology. When in November 2022 OpenAI launched ChatGPT, a paradigm began to shift. All of a sudden the fear that AI would take over our jobs became more real, and so in our face, as the...
How to make an impact as an individual contributor in shaping Customer Success at scale for your organization.
How to keep customers engaged and provide real value when we have a conversation with them.
Leadership vs Management: what is the difference and what makes a good leader? This article is very relevant for both first time leaders and seasoned professionals.
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. It requires a strong understanding of one’s data.
If you want to know what mentoring REALLY is about, read this article!
As I recently joined the Customer Success Network to help manage the Mentoring Program, I took some time to reflect on my own journey, the role my mentors have played, and the reasons why I believe in the power of mentoring. As I looked ten, fifteen years back, I...
While I am seeing 2020 coming to an end, I have to say I have mixed feelings about this past year… This was definitely not business as usual. This has been a time of stress and uncertainty - for businesses, obviously, for people whose jobs have been impacted,...