by Maud Billet | Jan 5, 2021 | Blog, Community
As I recently joined the Customer Success Network to help manage the Mentoring Program, I took some time to reflect on my own journey, the role my mentors have played, and the reasons why I believe in the power of mentoring. As I looked ten, fifteen years back, I...
by Violaine Yziquel | Dec 2, 2020 | Blog, Community
While I am seeing 2020 coming to an end, I have to say I have mixed feelings about this past year… This was definitely not business as usual. This has been a time of stress and uncertainty – for businesses, obviously, for people whose jobs have been impacted,...
by Maressa Mills | Dec 1, 2020 | Blog, Community
In what was a crazy year with much uncertainty, one thing which remained consistent was the support from this fantastic community. From the buzz of an engaging network via CS Workplace, the warm welcome received when joining and the quick support to any questions or...
by Violaine Yziquel | Nov 25, 2020 | Blog, Community
On 17th and 18th of November 2020, thousands of Customer Success professionals attended the first virtual edition of The Customer Conference (TCC) – the largest independent Customer Success conference, organized by Congress Geeks and Customer Success Network...
by Tim Royall | Mar 21, 2018 | Advice, Blog, Community, Onboarding
By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to explore the exciting world of customer...
by Mark Lomeli | Mar 8, 2018 | Advice, Blog, Community
By Mark Lomeli I attended my first Success Café a few weeks ago and was reassured to learn that other CSMs from a variety of tech companies share many of the challenges I face day-to-day. Proving ROI, maintaining customer engagement, leveraging multiple tools,...
