How to keep customers engaged and provide real value when we have a conversation with them.
Blog
The (New) Leadership Trap and how to escape it
Leadership vs Management: what is the difference and what makes a good leader? This article is very relevant for both first time leaders and seasoned professionals.
Customer Health at the user level – a beginner’s guide
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. It requires a strong understanding of one’s data.
The CSN Mentoring Program: what is it really about?
If you want to know what mentoring REALLY is about, read this article!
Mentorship spotlight
As I recently joined the Customer Success Network to help manage the Mentoring Program, I took some time to reflect on my own journey, the role my mentors have played, and the reasons why I believe in the power of mentoring. As I looked ten, fifteen years back, I...
A message from our CEO
While I am seeing 2020 coming to an end, I have to say I have mixed feelings about this past year… This was definitely not business as usual. This has been a time of stress and uncertainty - for businesses, obviously, for people whose jobs have been impacted,...
Digital Cafes, probably the best thing to come out of lockdown
In what was a crazy year with much uncertainty, one thing which remained consistent was the support from this fantastic community. From the buzz of an engaging network via CS Workplace, the warm welcome received when joining and the quick support to any questions or...
The Customer Conference 2020, the first virtual edition!
On 17th and 18th of November 2020, thousands of Customer Success professionals attended the first virtual edition of The Customer Conference (TCC) - the largest independent Customer Success conference, organized by Congress Geeks and Customer Success Network (CSN)....