This Customer Retention series teaches you everything you need to know to get predictable customer retention results. By the end of this Customer Retention series, you’ll be on your way to confidently increasing your customer retention. Price is the first reason...
Interview with forward-thinking CEO, You Mon Tsang from ChurnZero, who has harnessed the power of Generative Artificial Intelligence (AI) to revolutionise Customer Success, internally and externally.
We are living in one of the most disruptive chapters in the history of technology. When in November 2022 OpenAI launched ChatGPT, a paradigm began to shift. All of a sudden the fear that AI would take over our jobs became more real, and so in our face, as the...
How to make an impact as an individual contributor in shaping Customer Success at scale for your organization.
How to keep customers engaged and provide real value when we have a conversation with them.
Leadership vs Management: what is the difference and what makes a good leader? This article is very relevant for both first time leaders and seasoned professionals.
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. It requires a strong understanding of one’s data.
If you want to know what mentoring REALLY is about, read this article!