Onboarding is the most important part of the customer life cycle. This is where we understand the challenges our customers trust us to address, help them set goals and objectives and we set them up for Success. But how do we know if Onboarding has been successful? How to we ensure we implement a scalable process which can be improved continuously?
Click on this video to listen to Jenna Lindberg and the Customer Success Network talking about the main challenges in implementing and measuring Successful Customer Onboarding.