If you want to know what mentoring REALLY is about, read this article!
The CSN Mentoring Program: what is it really about?
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Advice
Being a first-time Manager
Being a first-time manager in the CSM space is not easy. You need to come up with your own, unique strategy. It can be challenging. Here is how the CSN can help.
Customer Health at the user level – a beginner’s guide
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. Unfortunately, we are sometimes misled in the understanding of our users data.
Designing a Great Onboarding Experience
Onboarding is the most important part of the customer life cycle. This is where we understand the challenges our customers trust us to address, help them set goals and objectives and we set them up for Success. But how do we know if Onboarding has been successful? How...
Designing Quarterly Business Reviews (QBRs) Customers Look Forward To
Quarterly Business Reviews are a key activity in customer success to demonstrate value or ROI to our customers. They are critical to help align goals in preparation customer renewal and expansion.This webinar covers:- Why QBRs play a key role in securing a healthy...
Discovering Customer Success in Lyon, France
And here we were, launching the first Customer Success Café in Lyon - the second biggest city in France - where I moved 2 months ago. My co-host, Chloé - who still lives in Paris - and I will join another company in Lyon later this year. At the time, I had no idea of...
Rediscovering Customer Success
By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to explore the exciting world of customer...
Customer Success – two little words, one big challenge!
By Mark Lomeli I attended my first Success Café a few weeks ago and was reassured to learn that other CSMs from a variety of tech companies share many of the challenges I face day-to-day. Proving ROI, maintaining customer engagement, leveraging multiple tools,...