Advice
Onboarding is the most important part of the customer life cycle. This is where we understand the challenges our customers trust us to address, help them set goals and objectives and we set them up for Success. But how do we know if Onboarding has been successful? How...
Quarterly Business Reviews are a key activity in customer success to demonstrate value or ROI to our customers. They are critical to help align goals in preparation customer renewal and expansion.This webinar covers:- Why QBRs play a key role in securing a healthy...
And here we were, launching the first Customer Success Café in Lyon - the second biggest city in France - where I moved 2 months ago. My co-host, Chloé - who still lives in Paris - and I will join another company in Lyon later this year. At the time, I had no idea of...
By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to explore the exciting world of customer...
By Mark Lomeli I attended my first Success Café a few weeks ago and was reassured to learn that other CSMs from a variety of tech companies share many of the challenges I face day-to-day. Proving ROI, maintaining customer engagement, leveraging multiple tools,...
By Vitor R. Lopes Customer Success Cafes are an informal event for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. This is an initiative for CSM professionals in a more intimate and smaller setting to share ideas and challenges,...
You have successfully submitted your application to the dream job and you wait, and wait, and wait, and wait, and you think the reason you never heard back is because you are not the top few candidates. Sound all too familiar? Fortunately, not hearing back...
Hello there CSMs, we spend over a third of lives at work so I think its important that you find the job of your dreams right? I am going to be writing a blog covering the top five aspects of how to be successful at; identifying, interviewing, landing, performing and...