We are living in one of the most disruptive chapters in the history of technology. When in November 2022 OpenAI launched ChatGPT, a paradigm began to shift. All of a sudden the fear that AI would take over our jobs became more real, and so in our face, as the...
Scaling Customer Success as an individual contributor
How to make an impact as an individual contributor in shaping Customer Success at scale for your organization.
Building an impactful voice with customers
How to keep customers engaged and provide real value when we have a conversation with them.
The (New) Leadership Trap and how to escape it
Leadership vs Management: what is the difference and what makes a good leader? This article is very relevant for both first time leaders and seasoned professionals.
Customer Health at the user level – a beginner’s guide
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. It requires a strong understanding of one’s data.
The CSN Mentoring Program: what is it really about?
If you want to know what mentoring REALLY is about, read this article!
Designing a Great Onboarding Experience
Onboarding is the most important part of the customer life cycle. This is where we understand the challenges our customers trust us to address, help them set goals and objectives and we set them up for Success. But how do we know if Onboarding has been successful? How...
Designing Quarterly Business Reviews (QBRs) Customers Look Forward To
Quarterly Business Reviews are a key activity in customer success to demonstrate value or ROI to our customers. They are critical to help align goals in preparation customer renewal and expansion.This webinar covers:- Why QBRs play a key role in securing a healthy...