YouTube Archives - Customer Success Network

New YOUTUBE Channel

The Customer Success Network launch a new Youtube Channel!! The CSN Youtube Channel is dedicated to CS related topics for every professionals globally. We have gathered in this Channel all the recordings of our online events since 2018, in other words: EXTREMELY...

Change Management for Customer Success

by Kate Forgione

https://www.youtube.com/watch?v=NfGx71-l79k&t=1s

Improving Retention Through Customer Marketing

by Kate Forgione

https://www.youtube.com/watch?v=HXoGj4-qFFY

Designing a Great Onboarding Experience

by Kate Forgione

Onboarding is the most important part of the customer life cycle. This is where we understand the challenges our customers trust us to address, help them set goals and objectives and we set them up for Success. But how do we know if Onboarding has been successful? How...

Keeping it Human Within a Customer Segmentation Model

by Kate Forgione

https://www.youtube.com/watch?v=6q_WktBjw6A

Designing Quarterly Business Reviews (QBRs) Customers Look Forward To

by Kate Forgione

Quarterly Business Reviews are a key activity in customer success to demonstrate value or ROI to our customers. They are critical to help align goals in preparation customer renewal and expansion.This webinar covers:- Why QBRs play a key role in securing a healthy...