If you want to know what mentoring REALLY is about, read this article!
The CSN Mentoring Program: what is it really about?
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Month: June 2022
Being a first-time Manager
Being a first-time manager in the CSM space is not easy. You need to come up with your own, unique strategy. It can be challenging. Here is how the CSN can help.
Customer Health at the user level – a beginner’s guide
Keeping track of customer engagement, health, and ultimately renewal or churn rates is a must in Customer Success. Unfortunately, we are sometimes misled in the understanding of our users data.