The Customer Conference 2020, the first virtual edition! - Customer Success Network

On 17th and 18th of November 2020, thousands of Customer Success professionals attended the first virtual edition of The Customer Conference (TCC) – the largest independent Customer Success conference, organized by Congress Geeks and Customer Success Network (CSN). The theme – The Future of Customer Successcaught the attention and challenged the status quo in the industry.
Through an amazing line up of experts, leaders and evangelists (120 in total!), from the West Coast to India or Europe, we brought diversity of topics and lenses to offer new ways of thinking. This is well summarized by Morika Georgieva in her recent article in TheNewDigitalAge https://newdigitalage.co/2020/12/09/to-maintain-its-growth-momentum-customer-success-needs-challengers-not-followers/
Peter Lyon asked if it’s ok to fire a customer. Boaz Manor told us why our Health Scores might be useless. Michal Harel saw COVID as an opportunity for companies, and Mary Poppen showed us that when it comes to scaling your operations, it is about achieving balance with personalisation rather than blindly chasing efficiency. Their sessions sparked lively conversations because they were something we hadn’t heard before. They used their voice to inspire change, regardless of the discomfort it might’ve caused. Most of all, they normalised abandoning the playbooks and doing what makes sense for businesses.
We are extremely pleased with the feedback received so far, and extracting learnings – we will aim at bringing the same quality of content and experience back to the Customer Success community in 2021 and beyond. 
We will keep dreaming big – for you and for the future of the Customer Success tribe.
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