Customer Success Insights from Customer Success Experts.
High quality content to help you be better in Customer Success. Find here all the latest articles from the CSN. If you haven’t found what you are looking for, email us at community@customersuccess.network
Featured News
A message from our CEO
While I am seeing 2020 coming to an end, I have to say I have mixed feelings about this past year… This was definitely not business as usual. This has been a time of stress and uncertainty - for businesses, obviously, for people...
Digital Cafes, probably the best thing to come out of lockdown
In what was a crazy year with much uncertainty, one thing which remained consistent was the support from this fantastic community. From the buzz of an engaging network via CS Workplace, the warm welcome received when joining and...
The Customer Conference 2020, the first virtual edition!
On 17th and 18th of November 2020, thousands of Customer Success professionals attended the first virtual edition of The Customer Conference (TCC) - the largest independent Customer Success conference, organized by Congress...
Older Resources
The “Watermelon Effect”
https://www.youtube.com/watch?v=tKssA5clhZE
Customer Success Summit 2018 – My Learnings
By Piotr Lisowski Totango sponsored one member of the CustomerSuccessNetwork.org to join Customer Success Summit 2018 in San Francisco. Piotr was our representative on the ground, and here's his experience. Customer Success...
Rediscovering Customer Success
By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to...
Choosing The Right Tools For Customer Success Webcast
https://www.youtube.com/watch?v=lAEpNZ8xKGY&t=4s
Customer Success – two little words, one big challenge!
By Mark Lomeli I attended my first Success Café a few weeks ago and was reassured to learn that other CSMs from a variety of tech companies share many of the challenges I face day-to-day. Proving ROI, maintaining customer...
Scaling Customer Success
https://www.youtube.com/watch?v=iODLI-HyyS4&t=10s