Community
In what was a crazy year with much uncertainty, one thing which remained consistent was the support from this fantastic community. From the buzz of an engaging network via CS Workplace, the warm welcome received when joining and the quick support to any questions or...
On 17th and 18th of November 2020, thousands of Customer Success professionals attended the first virtual edition of The Customer Conference (TCC) - the largest independent Customer Success conference, organized by Congress Geeks and Customer Success Network (CSN)....
And here we were, launching the first Customer Success Café in Lyon - the second biggest city in France - where I moved 2 months ago. My co-host, Chloé - who still lives in Paris - and I will join another company in Lyon later this year. At the time, I had no idea of...
By Piotr Lisowski Totango sponsored one member of the CustomerSuccessNetwork.org to join Customer Success Summit 2018 in San Francisco. Piotr was our representative on the ground, and here's his experience. Customer Success Summit is a premier 2-day customer success...
By Tim Royall After 2 years away from customer success (CS), or anything resembling a CS role, I decided to rediscover this area within the business world which is in a constant state of growth and expansion. On my journey to explore the exciting world of customer...
By Mark Lomeli I attended my first Success Café a few weeks ago and was reassured to learn that other CSMs from a variety of tech companies share many of the challenges I face day-to-day. Proving ROI, maintaining customer engagement, leveraging multiple tools,...
By Vitor R. Lopes Customer Success Cafes are an informal event for Customer Success Managers of all levels to meet, discuss challenges and drink coffee. This is an initiative for CSM professionals in a more intimate and smaller setting to share ideas and challenges,...
In June 2017, I quit my job to start a #community for customer success managers in EMEA. I jumped into the abyss of opportunity with only an idea; zero planning, nor a team ready to execute. I quickly found people who shared the same vision, passion, philosophy, and...