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The Challenges and Opportunities that Generative AI presents for Customer Success
We are living in one of the most disruptive chapters in the history of technology. When in November 2022 OpenAI launched ChatGPT, a paradigm began to shift. All of a sudden the fear that AI would take over our jobs became more...
Scaling Customer Success as an individual contributor
How to make an impact as an individual contributor in shaping Customer Success at scale for your organization.
Building an impactful voice with customers
How to keep customers engaged and provide real value when we have a conversation with them.