Customer Success Insights from Customer Success Experts.
High quality content to help you be better in Customer Success. Find here all the latest articles from the CSN. If you haven’t found what you are looking for, email us at community@customersuccess.network
Featured News
The CSN Mentoring Program: what is it really about?
If you want to know what mentoring REALLY is about, read this article!
New YOUTUBE Channel
The Customer Success Network launch a new Youtube Channel!! The CSN Youtube Channel is dedicated to CS related topics for every professionals globally. We have gathered in this Channel all the recordings of our online...
Meet our new CSN Volunteers
The Customer Success Network team is growing! We are extremely excited to introduce some new faces and well needed additional hands so that we can continue to keep the Community your space for learning, networking and developing...
Older Resources
The Customer Conference 2020, the first virtual edition!
On 17th and 18th of November 2020, thousands of Customer Success professionals attended the first virtual edition of The Customer Conference (TCC) - the largest independent Customer Success conference, organized by Congress...
Change Management for Customer Success
https://www.youtube.com/watch?v=NfGx71-l79k&t=1s
Improving Retention Through Customer Marketing
https://www.youtube.com/watch?v=HXoGj4-qFFY
Designing a Great Onboarding Experience
Onboarding is the most important part of the customer life cycle. This is where we understand the challenges our customers trust us to address, help them set goals and objectives and we set them up for Success. But how do we...
Keeping it Human Within a Customer Segmentation Model
https://www.youtube.com/watch?v=6q_WktBjw6A
Designing Quarterly Business Reviews (QBRs) Customers Look Forward To
Quarterly Business Reviews are a key activity in customer success to demonstrate value or ROI to our customers. They are critical to help align goals in preparation customer renewal and expansion.This webinar covers:- Why QBRs...